Anybody know about the policy for Technical Downtime?

Can someone tell me the policy for downtime? Do we log out? How much downtime do we get paid? Cant get into MQ Central to find policy. ...

Has anyone gotten this e-mail from CCM? Have you been able to open it? I got gibberish and was told to go instead to MQ Central, but that has not been updated in forever...wondering what new policy entails. ...

Does anyone know about the field of technical writing? It seems like it would be a logical next step for us. Just wonder if anyone knows how hard it would be to get into that field, do you get to work at home, and so on. I'm 50 years old and wonder if its just too late for a career change, but doing this MT/editing stuff for the next 15 years. . . ???? ...

I am not computer savvy. If someone shows me how to do something I can do it but here is my dilemma. I am doing testing for a company and they had me set up a FTP (file transfer protocol) and had me download Express Scribe. They then sent me dictation files via the FTP and said type them and send them back via FTP. So how does one get these files from FTP into the Express Scribe and then do you have to open a word document or set something up to make it open into a word document. I am very confu ...

I've looked on the website and cant find this info ...

And now there is a huge backlog? Anyone who knows what I'm talking about want to commiserate with me? I logged on this morning happy to have tons of work to help clear out the backlog...but now there are TONS of "non-TTS worktype" pathology reports which we never have to do, but due to these unforeseen circumstances we are asked to complete these non-TTS worktypes and just do the best we can with them, and they are a PAIN and my pay for the past hour has nosedived to 7 bucks an ...

Why is there is no consistency with ASR with each doctor or account? If an account does not want b.i.d. or t.i.d. then why does ASR put it in? There are certain symbols (&) and terms (q.daily) that are not permitted on Docuscribe but yet ASR uses these symbols every time they are dictated. These are just of the meaningless changes that we have to fix OVER and OVER and OVER again. Here are my suggestions: 1. Let the doctors know on each account what terms ...

Just wondering what everyone's estimate percentage of poor quality (static and other issues) is for the work you do? ...

I work on escription at another company and am having platform issues that the IT guys have not solved so am left to have the creators of the product solve the issues. ...

So, do we get paid downtime for the Docuscribe problem yesterday? ...

leaving an alert for your CCM? ...

seems ever since India has taken over this has happened very frequently. It looks to me like this will be a long downtime. India is on the case though so we are in good hands lol ...

Is it mandatory to make that time up or if you are short 40 hours, are they required by law to pay minimum wage for the down time? ...

If we experience OOW and wait for 15 minutes and try again, shouldn't we be paid minimum wage for those 15 minutes. ...

what do you time in under? Conference call? Work availability? TIA ...

Does anybody know how much downtime we get paid for when the system had a problem the other day? ...

that this overhiring would stop. It's ridiculous that I sit here with nothing to do while my company has an add up to hire more MTs. Was told it was for a future account when I asked about it. Then why are they needed IMMEDIATELY?? I need work IMMEDIATELY. ...

Right now, I am sitting here because the platform is down. Legally, does my company have to pay me for the hours I'm not working? Their status is no, and work longer hours to make it up. I'm tired of this. ...

Okay people, if you were in the middle of your shift, or you could not sign on for your shift, make sure you filed a Q-care ticket and notified your CCM. Mine has been sending E-mails throughout the day stating that she KNOWS that DQS is still down even though it shows a green light. By Medquists own Policy description for downtime for ME/MTs, this definitely qualifies. Go to MQ Central Home page---Human Resources---policies. At the bottom of the page there is a link call ...

Wanting to "approve" my timesheet and leader (whatever the initials are) has not put me in for it or whatever the process is???? ...

Just curious if MQ is going to try to ignore yesterday's DocQscribe crash. My CCM is on vacation so I just put an alert on my timecard. The RTL told me that it was not an alert and deleted my note. So downtime or not? I guess I will just be short this week because I am not making up hours or taking PTO when their stupid system crashes and MQ refuses to own up to it. Thats what they get for having us all upgrade at the same time. ...

Do we stay signed in during downtime? Cannot find the policy. ...

Has anyone gotten an email from BR or PK regarding Fluency downtime on May 18 and how much we will be paid? I am short 1.30 hours for that day and WILL NOT use PTO for their problem, nor will I make that time up. Global ticket number was 99999, and we were told not to submit a remedy ticket... I did make a note of this on my timesheet for this day stating I will not be using PTO for this and I am expecting 1.30 hours from M*Modal since this was their problem. I don't think it's very li ...

I will get paid downtime for the hours that I missed while waiting for them to send another computer to me and getting it set up, right? ...

I take it I won't get credit for it? Is there anyway to recover it? It was a 2000 sec job so I'd hate to lose it. The Q should at least be smart enough to have a buffer drive to store all the last minute uploads to be uploaded later, right? And monkeys will fly out of my butt. ...

It has been so long that I have had downtime, can anyone tell me how it should be applied to the time card? I am just looking over my timecard and it just hit me that possibly it may not be right how it is entered into my time card. My ccm just entered my regular hours that I usually work for that day but in reality I did not. The way I am interpretating it, my time card shows that I worked because of the hours entered by CCM, but yet I have no produc ...

Anybody know about the policy for Technical Downtime? - ds

Tech downtime - TJ

Tech downtime - OldMT

Thank you! - ds

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