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Downtime policy? - Herewegoagain

Posted: Nov 04, 2010

Can someone tell me the policy for downtime? Do we log out? How much downtime do we get paid? Cant get into MQ Central to find policy.

LOG OUT ASAP - Anon

[ In Reply To ..]
I think CCM is allowed to give you 1 hour, but not sure. You must log out of TEAMWORK ASAP so your PTO doesn't go down.

I believe it's up to 16 hours total per incident - Just Sayin

[ In Reply To ..]
but of course I can't get in to look either. I remember one time we were down for like 2-1/2 days and I got paid something like 16 hours.

DT pay - Mo

[ In Reply To ..]
I was told by CCM if you are PT - No downtime pay for you!!!

DT for PT - Liz

[ In Reply To ..]
I am PT and I have gotten DT pay. Why should we be different? If it is their fault, we should be paid for the time we were available to work and could not.

DT pay - Mo

[ In Reply To ..]
I'm with ya. But last time something like this happened and I did all the right things - jumped through the hoops, got ticket numbers, etc. Then she tells me - sorry - part-timers don't get downtime. I'm going to fight it this time though!

24 hours dowtime - Sunkiss

[ In Reply To ..]
if it is technical problems on their end I believe they pay up to 3 days of 8 hours a day which is 24 hours of DT. A few years ago they had software issues and were down almost 3 days and we got paid 24 hours of downtime for this.

Thanks, that's the time I was thinking of - Just Sayin

[ In Reply To ..]
I must have gotten 24 hours then also, because I remember I didn't have to make any time up or take PTO.

Downtime policy - Working MT

[ In Reply To ..]
First of all Log out of Schedule Source. Then, go to QCare and create a ticket for the incident ASAP. You can no longer do this through the phone line obviously because they have cut down on the tech support so much you will never get through. You will be sent an e-mail with the ticket number (whenever the e-mail finally comes back up too). Then write your CCM and let them know. If this continues through your shift, you qualify for downtime the entire amount of time it is down during your shift for the day.

Down for an hour last week - Due to DEP

[ In Reply To ..]
I live in California and my old CCM used to give me downtime when there was something wrong on THEIR end that stopped me from working. My new CCM told me No downtime for me. She said because it was the DEP, not DQS, that I would not get downtime. What's the difference? I couldn't work because of their fault? How do I fight this?

Where's the policy - MT for life

[ In Reply To ..]
Can anyone tell me where to access the downtime policy? I went into MQ Central and went to HR, POLICIES, EMPLOYEE HANDBOOK. Cannot find the policy there.

Also, at the risk of appearing stupid, I have no idea what DEP is, and creating a ticket.

Can someone help me out? I've only worked for MQ for 1 month and no one covered that.

Where's the policy - MT for life

[ In Reply To ..]
Ummmm ... never mind on the DT policy. I just found it .... duh ...

Where is the DT policy? - Inquiring mind.

[ In Reply To ..]
I'd still like to fight for my rights (if I have any) of lost time.

Where is the DT policy? - MT for life

[ In Reply To ..]
Well, I found the link, but cannot get into it. Every time I click on it, it does absolutley nothing.

The link is in MQ Central ... HR ..... Policies. The links on the left side of the screen, supposedly, but can't get into it.

Can any of the "seasoned" MQ employees help?

Ooops - Right side of screen not left! - MT for life

[ In Reply To ..]
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