A community of 30,000 US Transcriptionist serving Medical Transcription Industry

questions about accuracy rating criteria - curious

Posted: Nov 15, 2010

Is it the norm to get dinged for leaving a blank when you supervisor is checking accuracy? I think this is kind of unfair because if you are not sure of something and trying to be careful, why would you get dinged? Also, do you have specific guidelines as to what is expected, such as what is considered slang, et cetera. We started getting audited but have no criteria.

interesting - tiredmt

[ In Reply To ..]
I have never heard of getting dinged for leaving a blank. Rule number one - never guess - leave a blank! Hello? You should have account specifics for your account that should tell you if it is okay to use slang, etc. Personally, I think it is very unfair! Just my opinion!

tired mt - curious

[ In Reply To ..]
Thx. Believe it or not this is for a facility and I am an employee. That is what I thought all along. I just wondered if there were some basic guidelines somewhere that companies use.

to curious - mb

[ In Reply To ..]
Was the blank sent to QA in the beginning. We have to send all blanks to QA instead of letting it go through. If we had a blank during a spot check we would get marked off. I got marked off in the past for questioning if a word was right. The reasoning was abuse of QA. So if I am not sure I just leave blank and ask QA.

Where I work, we are not audited on reports - jt

[ In Reply To ..]
sent to QA as they have already been "looked at." We are only audited on reports we sent directly to the client. On the other hand, we can be put on probation or whatever for sending too much work to QA--they rationalize this as having to pay "extra" for a report and if there are too many, then they are losing money

My advice would be to speak up. Voice your concerns - NKC

[ In Reply To ..]
about there being no criteria. If your immediate supervisor does not listen or seem to care, go over his/her head. It absolutely is not fair to grade your work when you have never been given any kind of guidelines.

I don't know if you work directly for a hospital or for a service, but if you are employee of a hospital, then the HR department is a great resource. They can help you make someone listen to your concerns.

As far as getting pinged for a blank. My guess would be that the person checking your work was able to clearly understand and fill in the blank and therefore judged you as abusing QA. Whether this is true or not, I have no idea, but I would definitely ask why they counted you off for the blank and ask your supervisor to give you a percentage of how much of your work you send to QA. When the supervisor is getting this information for you, she will see that you were unfairly pinged.

My work experience through years, not just in MT but in all jobs I have had, that if you make enough noise, you will get answers. I know there is the fear of being fired, but most companies have a policy of progressive discipline meaning they cannot just fire you on the spot unless you are doing something completely heinous on company time. If they do fire you, you can still be noisy.

Anyway that's just my personality. I've been in the workforce far too long to take anybody's crap anymore.

Good luck to you!

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