A community of 30,000 US Transcriptionist serving Medical Transcription Industry

99% accuracy - Mags

Posted: Sep 04, 2013

With Nuance's high standards and QA picking apart every report, I am feeling pretty down on myself. I question my ability to do my job. I question every comma, every word, and dread waking up to this job for fear of making mistakes. It isn't a good feeling. I have been in this field since 1992 and have never felt so incompetent and stupid.

It's not you. - no message

[ In Reply To ..]
x

TY - Mags

[ In Reply To ..]
I sure hope not. We should not fail to get our bonus because of such tiny words that do not put the patient in any harm. I am making less money than I was years ago. At least now I qualify for reduced or free lunch for my child. That is one bonus.

Mags, don't let them get to you. - xx

[ In Reply To ..]
I make half of what I made when I first started 14 years ago. I get major errors every stinking day that I know without a doubt that I did not make. My accuracy used to be 99+% now at 97%. It's all a bunch of BS to not pay bonuses. I used to get every bonus prior to Nuance taking over. Believe me, it's not you. Hard as it is, try to ignore them and it won't seem so bad. They won't fire you, they don't fire anyone, they just try to make you quit so they won't have to pay unemployment. So, look for another job then quit them. That's what I'm doing and it's not as bad on my psych.

Cannot get fired - Mags

[ In Reply To ..]
I would hope an accuracy of 98+ wouldn't get us fired. I am the only one paying my bills and am a single parent. I may start to look elsewhere though. I remember the days when we used to audited twice a year and had to pass with a 98%.

can't get fired - Millie

[ In Reply To ..]
Don't think we cannot be fired. I came from a hospital team that was absorbed by Nuance. About 1/8 of us were fired within the first 5-6 months. Most quit but it is not beyond them to lay off.

99% almost impossible to attain with....sm - LoveMT

[ In Reply To ..]
the way Nuance has it set up for error deductions. That is a fact. Things that we were told in the beginning to "not worry about" because it would be considered "over editing" (such as all of those stupid punctuation deductions, omitted words in a sentence that absolutely DO NOT change the meaning of the sentence, and other little nitpicky crap that they mark off for as much as 1.0 points).

All of those things that we were initially told "would not count against us" now most definitely count against us and cause the majority of us NEVER to see an incentive bonus again, much less any kind of quarterly bonus. If it weren't for their "grading system", most of us would be at 99% easily.

So, Mags it's definitely NOT you my friend. This job is crushing our souls, and all the while Nuance is trying desperately to crush us even further. Don't let them take one single thing from you emotionally. It's simply not worth it.

Knowledge is power!

Won't be crushed - Mags

[ In Reply To ..]
Thank you fellow MTs. Your responses have helped. I think I will sleep well tonight.

99% accuracy - Deb Deb

[ In Reply To ..]
Well at my company it went to 99.6 percent accuracy.

This includes ADT info, not just transcription. Wonder if these are realistic goals. Transcriptionists always try to come up to whatever standard is set. Don't be too down on yourself as you trying to do a good job.

Its hard when you get a 96% on an audit - anon

[ In Reply To ..]
but you only forgot one comma and an s on the end of a word. A 96% implies major errors that affect patient safety. It is all in the way they calculate it. I don't think the client would want me fired for small mistakes like that.

Similar Messages:

Sep 30, 2011

I find it ironic that ad after ad on the job boards here and others on those pathetic Indian websites that go on and on about wanting only the best, blah, blah, and 98% accuracy, when their are typos throughout their ads, and we pay beggar wages to boot! ...

Oct 24, 2012

I've made lots of 100% accuracy scores, but I just saw that I made a 3.0 Critical error on a VR dictation at Nuance. It was where the doctor said a medication amt that sounded very much like another amount. I have been extremely careful with the medication amounts and the laboratory values, but made this mistake!! Anyway, that brought my accuracy to just under 99%. I want to go back and listen to that dictation again, bet it was hard to tell the difference in t ...

Jun 06, 2013

I just heard that Mmodal is requiring 99.6? Just blinked my eyes a couple times. This can't be true, right? ...

Mar 29, 2014

99.7% accuracy when told to a recent business school graduate. Sure 99.7% accuracy is what they strive for in production of goods in a factory..To try for 99.7% accuracy in a job that has as many variables as transcription is a completely unrealistic goal. Speech patterns alone of different people makes errors almost inevitable. What they are striving for is an impossible goal. Hum, wonder who is running the company because this is from a 22 year old ...

Nov 05, 2014

Any report that is 100%, give a 2 cent per line bonus for that report, you would be surprised what a little bit of positive reinforcement does. ...

Feb 27, 2015

We've all seen the blogs lately. Failing audits for not putting a comma, getting marked off for adding or deleting a word to make the sentence make better sense, not following CP and so forth. Here's something for MM to ponder (if they were actually reading all this). If accuracy truly means something to you, and that is one of your "selling points" to your clients (their website boasts "industry leading accuracy rate"), then why don't you give your MTs a chance ...

Apr 09, 2015

I just cannot wrap my head around why I continually get 100% accuracy and still get the shaft. This last week?.....I'm over QA by 0.23%, yet I repeatedly get 100% accuracy time and time again. I so need to change jobs, but I just cannot figure out which way to go…not to mention since taking pay cut after pay cut for the last 10 years, I cannot afford to go back to school, and I wouldn't know what to go for anyway…when I got into this field, I thought it was a sure thing, ...

Jun 16, 2011

if the 99% accuracy rate also applies to the ILP? After all, CBay and Medquist have become one company called Medquist (something, it has changed too many times for me to remember), but I would think if it is company policy it should apply to all. Most of us have an average of 99% or above accuracy rate, but I still have a problem with making it the standard rating. Especially given the consistent inaccuracy or ASR and the increase of lines per hour for many MTs. If this ...

Jul 14, 2012

...

Mar 01, 2013

Are they kidding? Who has 99.5% accuracy every audit. This is the new Mmodal accuracy rule. Sounds like they are trying to weed out that is for sure. You would have to be a robot to get this accuracy every single time you transcribe. ...

Mar 09, 2013

Very shortly our accuracy requirement will be 99.6%. Since this company cares nothing about accuracy, my conclusion is two-fold: 1) As they always have, they are going to use this as a marketing tool. 2) Anyone who falls below 99.6% will have their pay docked thus reducing the company's labor costs even further and will probably result in administrative bonuses. For new employees - welcome to MM. For everyone else - get out if you can. ...

May 27, 2013

I started at Nuance about a month ago. I am a new MT, graduated from CareerStep with Honors at 94%. I've been transcribing for 2.5 weeks now. I have quite a bit of anxiety because my QC scores are not improving, sometimes even getting worse. I seem to have troubles with numbers in particular. I will listen through labs or vital signs again and again and I am sure that I am hearing 116, not 160. I am just beginning to feel hopeless, like I am not good enough. A goal of 99% seems so far when ...

Jul 01, 2013

I just checked the accuracy of one of our best ESL dictators after editing. He has 28% accuracy. Total words: 350. Total errors: 64 (words and punctuation). This was a full page of report. I wonder what the average accuracy is for your dictators? How low a figure will they settle for allowing in the patient records? ...

Sep 08, 2014

I was wondering if anyone would tell me their experiences with the accuracy requirements for Synernet, how many audits they've had, what you did to bring up your scores... Like that. I cannot for the life of me see what I am doing, yet for the past 9 months I've been audited and keep getting put on 3-5 day QA. I'm worried that this is the last time... I mean, I READ the feedback and take it all in, but there is no consistency to what they mark against me! Any info would be a ...

Oct 01, 2014

I downloaded FlashCount and love the ease of use. However, it gives a count which is slightly higher than when I manually do it in Word by dividing characters with spaces by 65. Is there a way to adjust the settings in FlashCount so it will give me the same count. I wonder if it is counting things like bold, etc. Or, is there another counting program that will count batches of files and do it accurately? It need not be freeware. I will pay for it. Years ...

Jun 12, 2015

How in the world are you supposed to meet that? Do they pay more for that kind of perfection? 98.8 is only about half a typo. Seems like they want something for nothing. That was in the recent job ads on this board. ...

Jun 15, 2010

Hey y'all, Just wondering how you determine your accuracy on the job? I mean, is it that you are 98-100% accurate the first time you transcribe something or do you send your transcripts back and forth to an editing department and the final product determines your accuracy? I'm just trying to figure out exactly how everything in the MT biz works before I take the plunge in the next few months after I graduate. Any insight is greatly appreciated. ...

Sep 12, 2011

I had a conversation with my personal physician today. He was using a laptop throughout the course of my exam. I questioned him as to whether this was EMR. He stated that it was. His entire practice has converted to EMR in conjunction with front-end speech recognition. This is the part that knocked me off of my feet--he stated that the physicians in the practice consistently get 95% accuracy in the drafts that present on the screen for them to edit. Note: They are editing the ...

Oct 18, 2012

On recent mandatory training video, when talking about quality percentages etc., the speaker mentioned that on spot audits by clients out of every 100 lines audited, only 60 of lines (or 60%) must be error free? Did I interpret that correctly? ...

Nov 23, 2013

got a report from auditors with a several below 99.6% and they were still marked as passing. anyone else? ...

Dec 01, 2013

A friend of mine works at Nuance (formerly worked at Transcend, but of course Nuance is gobbling up every MTSO) and said they require 99% accuracy. And rather than an average, they run the accuracy on every single report so that even though, for example, 5 reports may be 100% accurate, if one is 98%, you're screwed. Since when did the industry standard go from 98% to 99%? Plus apparently you are marked down for blanks no matter what. Whenever I have worked in a "real" healthcare organizatio ...

Jan 02, 2014

This company is undoubtedly the most ruthless company I've ever worked for. Nothing is good enough, NOTHING! ...

Mar 02, 2014

After failing my audit with a 99.55%, was told I cannot fail another audit of less than 99.7% for the next 6 MONTHS!!! Is anyone that super-human? I'd like to see the bozo that came up with that ridiculous number try it! ...

Jan 19, 2015

One of the biggest complaints I have is when the doctor doesn't spell the patient's name. I mean I cannot know how to spell all foreign names nor can I tell if it is a male or female. Another one is when doctors do not spell carbon copy doctors' names nor sometimes even say where they are from. If they want those things to be accurate, then dictate it that way PLEASE. ...

Nov 15, 2010

Is it the norm to get dinged for leaving a blank when you supervisor is checking accuracy? I think this is kind of unfair because if you are not sure of something and trying to be careful, why would you get dinged? Also, do you have specific guidelines as to what is expected, such as what is considered slang, et cetera. We started getting audited but have no criteria. ...

Jan 09, 2012

the accuracy level but instead of taking responsibility for that, turns it around on the MTSO as being wrong for penalizing them for not meeting the company's accuracy expectations. You know what they expect and you know what the penalty is if you cannot meet that expectation. How is that wrong on the MTSO's part? You cannot control the actions of the MTSO, you can only control your own actions and if you cannot meet accuracy, how is that a problem of the MTSO? ...

Jun 02, 2012

I've been thinking about line count. To figure if Nuance line counts are correct, just go to the eScription's old reports and do a search for 1 day of your own reports. Then, just copy and pasted them in to word. Then do a line count. Wouldn't that work? ...

Jul 09, 2012

Maybe I am not doing the math right, but if someone has 4 mistakes out of 4100 lines, how is that less than 98% accuracy? ...

Nov 24, 2013

On the account I work I'd say only about one dictator in 20 can achieve 99% accuracy with VR without editing. This doesn't surprise me in the least. We could have told the developers this 20 years ago, but money talks. For the doctors forced to use VR, will the errors be acceptable to them? To the big wigs at the hospitals? ...

Apr 07, 2014

Mmodal is 99.7%, which to me is outrageous. Wondering where the rest of you stand. ...