A community of 30,000 US Transcriptionist serving Medical Transcription Industry

You want better accuracy? - try this

Posted: Nov 05, 2014

Any report that is 100%, give a 2 cent per line bonus for that report, you would be surprised what a little bit of positive reinforcement does.

That's called an incentive and most companies don't do this - those days are gone

[ In Reply To ..]
It would be nice, but not gonna happen, not in this industry. They feel like no matter what they pay the client and patient is the first priority and we should be striving for error-free all the time. And being able to transcribe/edit at the speed of light.

Incentive - TJ

[ In Reply To ..]
It is coming to the time where we will be paying them for working for them.

100% should be every report. It's called doing your job. - Sick of the whining

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No wonder MTSOs don't care about their MTs. I work in QA, and the junk and swiss cheese sent through is horrible. Maybe they could pay more if they didn't have to correct so many reports or redo them.

nobody is whining - but

[ In Reply To ..]
I am happy you are perfect every report every time..If I made more money, you know to pay the bills, like I used to before I took a 10K paycut with ASR and crappy audio, I could take more time to proofread..But thanks for your input your half the problem...Being brow beaten for a typo is not condusive to happy productive employees..Hope your not a manager, but I suspect you are.

Amen sister! - anon

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Ditto! Couldn't have said it better myself!

I think you - just proved her point

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x

So I guess "QA" is having a slow night? Not - enough work?

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Don't look now, but when M*M does away with the transcription end of their business, guess what'll happen to the QA's? And they'll all deserve it, too.

Just a "QA"/mgmt. troll, which should be - ignored.

[ In Reply To ..]

You must be a legend all your own then. Anything - I have sent to QA came out of there

[ In Reply To ..]
with the same swiss cheese holes in it and sent to the customer that way. This is consistently the case, not an exception. You may want to get your fellow QA members on board with your philosphy. QA is an expense for them, so what is the point of having them not fill in those blanks and send back full of holes?

My QA'ed stuff used to come back with QA-added - non-mistakes changed to... MISTAKES!

[ In Reply To ..]
They sure aren't all that they deem themselves to be. All hat and no cattle.

And maybe they wouldn't have to correct - SM

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so many if they weren't garbage to start with. The sound quality alone is deplorable. I wish the people demanding perfection were required to be on the other side of the fence and had to transcribe these reports (let alone live off of the money they bring) for just one month.

QA is just as crooked and uppity as the MTSOs. - Just on a lower-paid scale, is all.

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You know, I am not demonizing QA at all - sm

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I am not with QA, I refused the offer. But I see the same things in my reports, usually, they come back as I sent them. Occassionally, I get them marked up from here to China and back (I should say India) and it is mostly style differences. I really don't care about that because the substance of the report is what is important to me. But QA's money has been drastically slashed as well, if I were in their shoes, I would be doing the same thing. Personally, I actually research for a long time things that I can't figure out. Them taking away our ability to go to old reports has made the job even harder, still don't know their justification for that one. So they can have the reports with blanks I no longer care.

Don't group all QA into same boat as this person - Not all evil

[ In Reply To ..]
SHDAs are no different that an HDS except we get an extra report type on top of regular editing/transcription, which is QA. We really don't make any more money than an HDS; my pay hasn't changed much since becoming one. We are under the same magnifying glass as an HDS. I can't speak for all SHDAs, but personally any change I make is backed up by the CP, DQS guidelines, or Transcription style guide with the direct quote and page number where I found it in feedback. If I can't prove what I want to change is correct, I don't change it. Commas and semicolons I don't worry about unless they change the meaning of the sentence. The auditing department hacks us to pieces if we miss a correction. Again, if we don't make these corrections that some claim we are being nitpicky for, we will get them marked on our audit.

As for filling in blanks, do what you can do. Just because you can't make it out doesn't mean the SHDA can't, however, don't think it is because the SHDA is better than you. Not remotely. It's because they have a different set of ears and their minds haven't been turned to mush yet from listening to the same garbage dictated throughout the report. A new perspective.

Don't let the QA poster above fool you. Either she has gravy accounts, guesses, or just wants to get you riled up. I've done QA on many other SHDAs and they make the same mistakes as any other worker. I make mistakes also. When I get QA'd, there have been many times where I've disputed and was correct. There are some old-fashioned SHDAs who don't use the TSG and just go by what they learned ages ago and fail to change with the times. I try to learn from my mistakes. My main goal as SHDA is to share any extra knowledge I have with anyone who can benefit from it and try to take in any knowledge I don't have. I want the US HDSs to be better than the ILPs.

The QA person above is correct, however. You should try to strive for 100% on all your reports. HOWEVER, sometimes the only way to do that is to leave swiss cheese. It is far better to leave a blank than put the wrong information down. The garbage I see daily gives no alternative than to leave a blank. Everything from dictator errors and discrepancies to the absolutely horrible audio. Some of those people who won that blank contest, I've QA'd and quality was not their priority.

SHDAs are here to help, not belittle or embarrass. Any SHDA who does so does not deserve to be an SHDA.

I think you have QA'd me before - sm

[ In Reply To ..]
Thank you, I wish all were like you, I actually learn from you..

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