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Please help, wireless router issue sm - radMT


Posted: Jan 02, 2010

I have a wireless router that I hooked up when I had my old computer.  I have since bought a new computer and trying to set up my router with it and get all the through the set up process, except at the end it tells me

"Let support know you are setting up a router, were asked to manually input your internet account info, but your ISP did not accept that info"

Now I did call tech support (Belkin) and I had a really hard time understanding them.  I ended up just hanging up.  She had a hard time understanding me too.  Has anyone ever ran into that problem when setting up a router, or does anyone know what I can do to fix this?  I called Charter, my ISP, and they said since the router isn't rented from them, they couldn't help. 

Thanks for any help you can give.

I think you will need to try Belkin again. Router set-ups are very tricky. - Keep asking for someone you can understand. nm

[ In Reply To ..]
nm

Wireless Router won't work - techie

[ In Reply To ..]
The old wireless standards won't work with the new "N" standard as both ends need to be "N". That means either you install an N rated router or an older card in your new computer to match it up with your older router. Any store clerk can help you with the "letter" standards. Hope this helps.


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