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Nuance vs. M-Modal - Rags

Posted: Jan 02, 2014

I just accepted an offer from Nuance. I know, I know. I used to work for M-Modal when it was Medquist three years ago. I loved the DocQScribe platform. Has anyone gone from working for M-Modal to Nuance? Was there any change in the way lines were counted? How do you compare working on Nuance's platform versus that of M-Modal?

I left MM about 6 months after they acquired Spheris--sm - anon

[ In Reply To ..]
I left because there was absolutely no work on my accounts and went to Transcend. What I can say is that I liked the platform at MM better but I think the speech rec is better at Nuance (at least on the accounts I have worked on). Any new platform will take a little while to learn but honestly, it is not that hard. There is really not much difference between the 2 other than that, except that I get PTO as a progressive part-time employee with Nuance. I show up, do my work and sign off, pretty much the same as I did at MM. I ignore FIESA and just do my work but as a newbiew I would not ignore it in the beginning at least. I will say, I am on my way out though, hoping to quit MT all together by this summer.

I did the reverse, left Nuance for MModal - Absolutely certain I made right choice

[ In Reply To ..]
I wish you luck. I had 5 different TLs at Nuance and worked on about 10 different accounts. Ran out of work all the time and had to change my schedule constantly. My last team lead was a truly awful person.

I didn't work on DocQscribe but I prefer MM Fluency platform to EditScript by a mile.

The biggest difference between the 2 companies is the QA. QA at Nuance is everything you have heard and more.

Again, GOOD LUCK!!!

So you say that their QA is either "HALF FULL or HALF EMPTY" - SM

[ In Reply To ..]
type of deal, where, whichever of the 2 you choose ... you will be automatically WRONG & financially dinged accordingly, am I correct?

I also worked for MedQuist about - Kitty

[ In Reply To ..]
6 years ago and I loved it there. I was on the oncology account and, with all due modesty, turned out quality work and was duly compensated.

I was there until about 2006 when they implemented the new "transparency, or "Let's all fiddle together" policy, with their new employee manual actually having an almost-all female orchestra on its cover...lol. We went from almost total freedom in our work to total control.

I am now in between MTSO and have a PT outside job. I am thinking of applying to Nuance and/or TTS. I've though about MedQuist's successor, MM ... but I'm hesitant due to their "monitor every UNpaid minute/monitor time it takes to pee, etc. Any recommendations, anyone?

P.S.
Yes, I also loved MQs DocQscribe straight typing platform. It was very user-friendly and no room for cherry-picking. Jobs were uploaded one at a time, and any MT abandoning that one job had to account for his/her reason for having done so, i.e., sound issues.

I still have my old VHS training tape they sent us for DocQscribe. Those were the "good old days".

They dont monitor. It's a weekly email that gives - you your stats. SM

[ In Reply To ..]
Meaning your editing lph average, typing lph and inactive time; which is the percentage of time you are not actually typing or editing. It's supplied to be a tool to help increase production and the goal is to keep it under a certain percentage (forget what it is).

I only paid attention to my lines per hour not the inactive time and I was always well over the desired percentage, meaning I had more than the desired amount of inactive time, but good lph and thats all I cared about.

No one ever said anything to me about it, but as I said, the goal is to help you increase productivity by lowering your percentage of inactive time.

I left a few months back for a job outside of MT.

Oops, meant to say "suppose to" not "supplied to" sorry - posting on my android phone.

[ In Reply To ..]
NM

They don't do that anymore - ME

[ In Reply To ..]
No more weekly emails with our stats. We now have a nice little graph that plots our inactive time and LPH that we can see in between jobs. Goal is to keep the 2 dots from going too far apart.

I left MM for Nuance - new but old

[ In Reply To ..]
I worked for MM (Medquist) for 11 plus years and was called one day and let go because my LPH had dropped in the last 2 audits. Completely unexpected. Not to say I was coming off of 2 surgeries for 2 broken arms where I had to have plates and screws placed in both arms. They let me get through my healing and while I was in my rehab phase they terminated me. I was crushed. I didn't work for about 7 months and then applied at Nuance. I love my TL, my accounts that I am on. I HATE their QA. It is crap. I have learned over the years to pretty much just ignore it and do my job. I initial what I am told to and go about my day. However, I cannot afford it on just their pay so I also work for TTS who I love. They both work off of editscript so I am very familiar with it and I love the platform myself. Very easy to learn and everything is within eyesight so you aren't having to flip back and forth to look things up. VR is way better with both these companies (in my opinion) then with MM. Lines are counted the same way as far as I remember. My LPH with Nuance is 186 combined VR and straight typing. TTS is 250 but it is mostly VR, very little straight typing on the account I am on. Also TTS account is plentiful and I have never ran out of work yet and always have OT if I want it. Hope this helps.

Thanks, New But Old. More. . . - Rags

[ In Reply To ..]
Sorry to hear about MM letting you go. That's not supposed to happen when you are injured. I've had five surgeries on my hands (one was carpal tunnel). I never felt any doctor or anyone truly realizes how hard transcription is on the hands.

Is Editscript the same as "Enterprise?" I was told I am being placed on their platform since I had a version of Word that they didn't approve of. I would have chosen the Word option as to me it's safer to monitor my lines through Word (not through a platform that could possibly manipulate like Medquist used to).

I don't think so - new but old

[ In Reply To ..]
It is Word based but I don't think it is the same thing. I like the EditScript platform myself as all is right there on the same page to look at. Specific specs for that dictator and worktype without having to go back and forth. There are 3 different versions that I am aware of. Each one of my accounts is on a different version but they are pretty similar so no big deal

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