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ASR not saving problem found by IT - rock bottom

Posted: Mar 02, 2015

To those following. It turns out on windows last update, it snuck some add-on in that was possibly interfering with saving changes to my reports. When IT took that add-on off, the system started saving my changes correctly again.

Because I am very certain the 'error' that I got a 3.0 CPSE for I did change but the change did not save, I am thinking of bringing this up with my TSM.

They want us to update windows for security reasons, and so I do. I did not know that windows can sneak in add-ons without my consent or knowledge. So, this problem was not entirely my doing.

Now I'm really not interested in putting in any extra effort to get more lines, work OT, etc., when the set up is such that the extra effort is not helping but actually hurting.

To have to double check and triple check each report to make certain that the changes I made are being saved will bring my lines down to bare minimum or below.

What is your opinion about asking for some extra audits or for forgiving that audit due to the problems not entirely my doing?

Can you specify what the add-on was? - and get IT to put it in writing?

[ In Reply To ..]
Honestly, if this is something that can happen so easily they should really be warning everyone about this.

If IT backs you up, this is a definite danger to all of us. Nuance should be putting out a special alert email re windows updates and specifying what to do about this.

Also, could there be many reports you did not realize were not saving properly? Can you imagine how many documents might have been saved incorrectly?

I know when you download the Flash and other software they always want you to specify search engines or add McAfee or Google Chrome and I know to uncheck the boxes, but as far as windows goes, you are not even given the chance, it just updates, so how are we supposed to stop this?

Internet add ons - rock bottom

[ In Reply To ..]
First, let me be clear, it was not everything that was not saved, it was a hit and miss thing. I checked by looking at backed up versions of a report that I was currently in only to see that things I changed several minutes before were not changed on the backed up version (CTL-J). How I knew that is because on the text document I was in typing and clearly looking at, the thing I changed WAS changed, but when I looked at the backed up version, it was NOT changed.

As near could be determined add on was interfering with proper software performance.

There would be no way for you or I to know each time a program updated whether it did or did not sneak in an add on (Google chrome is not an add on, it is a whole separate program), other than to go open an internet page, click on tools, then manage add ons. Look see what is there. If you have a concern about what you see, contact IT. Some add ons are there for the software we use, like Adobe, java.

My HP updater had added something when it last updated. I didn't know it had added anything on when it updated. Once that was disabled, the program worked again like it should. The manual backup also worked again like it should (CLT-ALT-J) and automatically saved my changes.

HP updater updated two weeks ago, so I suppose I could have a lot of issues. I'm not a software geek, nor should I be expected to be.

So, my new modus operandi before clocking in each day is to open a webpage, check tools, manage add ons, and see what shows up. Anything that shouldn't be there I will disable.

Now don't go disabling every add on you find there. Some are needed for our software.

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