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To continue my vent about QA, why do they feel they have to - sm

Posted: May 12, 2012

treat us rudely? I get rudeness all the time from my QA. I am about to tell them about it. Look, I am trying. I am not making mistakes to mess up your day!!!

My Perspective - I Used to Do QA

[ In Reply To ..]
It's very difficult to communicate via notes. You'll notice that in e-mail, too.

I no longer do QA because I got bashed for no good reason.

I personally would just get right to the point and the other person just has to take the correction and handle it. I was not mean. I had no mean intent in my brain. I had a quota too, and didn't have time for "fluff." Now, if someone is calling you an idiot or something, that's different.

Sometimes I would add a comment to get the MT to just think. Kind of like, "why did you type castration over and over, when the word should have been catheterization?" I was trying to get this MT to look words up she wasn't familiar with, I was not cutting her down for not knowing definitions. Though, of course, this one should have been obvious.

Yes, we do lose patience. The MT may be more concerned about a comma I inserted, instead of that critical error, such as the one stated above. That drove me nuts. You were more worried about a comma than an incorrect procedure/lab value, etc?

We QA types are just trying to be helpful, but unfortunately, we don't have time like it's a first-grade classroom to call you sweetie and word things just perfectly.

It's an education is all.

I will never, ever do QA again. We get in more trouble than the MTs ever do, beacause we're "mean."

Way up in corporate they hold us to a higher level of perfection, and everything is "our fault" if we didn't catch something the MT did. We can't catch everything unless we're doing a full QA on you, so corporate logic is just nuts.

Our supervisors come down on us because we didn't sugar-coat a crtical error. They come down on us because because our production was low that day, because maybe we spent time trying to word our correction so the MT doesn't get all twisted out of shape.

I am done with QA. It's a thankless job that we no longer get paid well for.

Sounds like MT. We go through the same thing - nm

[ In Reply To ..]
n

Yes, it does sound like MT... - And....

[ In Reply To ..]
What MTs get impatient about is having to deal with petty nitpicking over trivialities and sometimes personal preferences deemed ''feedback'', often condescending, by a myriad of people--some of whom in addition to being rude are unqualified---all for a whopping 4 cpl.

Thanks for the perspective. Recently a QA wrote back to - thank (!) me for a nice response SMse

[ In Reply To ..]
to a note pointing out a mistake I'd made. That was a surprise and a little eye opener, like your message, about what it can be like on the QA side.

I also totally believe simple statements on paper can be taken as "mean" when they're not meant to be at all. How DO you manage to duplicate a conciliatory head tilt and smile in a quick e-mail?

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