A community of 30,000 US Transcriptionist serving Medical Transcription Industry
Well finally the game has ended. I was informed by my TL last evening that Transcend thought it was best that we part ways. She stated I was putting hardly any hours in during my "scheduled hours" while there was work available to me (what a joke). She tried to paint a picture that there was work available to me over the last pay period, but I was not working any hours and basically it was my fault. My response to her was unfortunately every time I logged in my pool it was EMPTY. She can only see me logged into the system when I have jobs downloaded, which is almost impossible on my part. Literally - I have to be glued to the computer with an umbilical cord looking at a blank screen during my schedule waiting for jobs to appear and when they do other MTs are grabbing them at the same time. I asked her if she could explain to me why I am getting less than 8 hours work a week for weeks on end (last week I made myself available and got less than 3 hours work all week) and this has been an ongoing issue and it was out of my control. Then I got an email from the ROM responding to my email, which stated there has been plenty of work in my account during my shift and that it was my decision to limiit myself to specific worktypes, which has created a situation where I am not getting enough work to cover 40 hours of production. (In my opinion they are contradicting themselves - first they said there was plenty of work availble to me and then they state due to limited work types there was not enough work to cover a 40-hour production). She then stated it was completely within my control. Also mentioned was this situation has caused them more time than necessary, monitoring production, etc. They stated due to no production in 3 consecutive days was reason for termination. So that is how it has ended. What they failed to mentioned is when I did try another account out of my field they pulled me off it and was unwilling to train me, they removed me from accounts that I was specifically hired for knowing my skill level was liimited to speciality, they put other MTs typing the work that I was capable of typing myself within my speciality, I lost health insurance due to reduction of hours and was still expected to work 40 hours when the work was limited to me. I will admit I was not glued to my computer during my shift looking at a blank screen for 40 hours a week last week, but I did check back every few hours during my shift and there was never any work in my pooling. So apparently while I was not staring at a blank screen work came in and someone grabbed it. Now Transcend will probably try to fight unemployment on what has been stated on their part to me NOT MAKING MYSElF AVAILABLE. This is just insane, but I will be prepared for any actions they put forth regarding reasoning for termination and it was beyond my control.
One thing they also fail to mention is that when I went out on FMLA last summer on and off due to my mother's terminal illness (yes now they do now who RLEE is, which at this point I do not care) in which I was only gone 2 weeks at a time, and they did grant the FMLA, that upon my return they had changed my pooling and accounts. Their excuse was that during my absence they had to put other MTs on my accounts to cover the work, which is understandable, but upon my return those MTs should have been removed, as it was only a temporary situation. So in other words say if it was just a 1 or 2-week vacation (not FMLA) at any point I was gonig to be penalized for it and upon my return my accounts would be changed. During my second 2-week absence of FMLA, I was reassured by them that my accounts would remain the same upon my return and nothing would change. After my FMLA ordeal was over my hours started to decline due to Transcend lmiiting work availabilty to me and things just went from bad to worse. So in my opinion I believe I was being discriminated upon for taking FMLA on and off last summer, which happens to be federal act to protect employees in order for them to keep their jobs. This is a blessing in disguise - and on the positive side Angel's Transcription made contact with today and things will start rolling there. :)