A community of 30,000 US Transcriptionist serving Medical Transcription Industry
I have read dozens of posts on the board about Transcend, some good and a lot not so good. However, I think there is an explanation for some MTs loving it there and others hating it so much.
Transcend is a company made up of many other companies through mergers. The original Transcend who existed first, before acquiring other companies seems to be the problem. On the other hand, for example MDI/Transcend, for the most part does not seem to fit that description. You have to remember that MDI (for whom I have worked for 5 years) had one of the best reputations in the industry. The managers, TLs, QA people, and fellow MTs were all considerate, courteous, and friendly. We still have them in place at this time. My TL is a sweetheart, as was my former TL. I was given a new account and the TL for that account is the same. My trainer is wonderful. No punitive remarks, no harsh criticism, and always a thank you at the end of my QA feedback. This is what made MDI Maryland the very best of the best.
I decided to stay with MDI through this merger and I have not regretted one second. We are loaded with work and have the same accounts as we did when MDI stood alone.
Therefore, I truly feel that the problems with Transcend exists with their original startup company. It is too bad that such horrible treatment of MTs, such as I have read on this board, is permitted to exist with management there. We, at MDI, still have our ROMs intact who listen to any reasonable complaints and problems we may have (which are few) and they assist us without hesitation.
Unfortunately, when another MT asks about going to work for Transcend, they are probably going to be applying with the original company and would naturally not become part of a merged company, unless the accounts acquired would specifically be with, for example, the MDI/Transcend group, in which case those MTs would enjoy working with the same TLs, managers and QA people that are in place for the rest of us. It would be almost impossible for them to know the difference and obviously they would not be able to inquire about such possibilities either.
Anyway, that is how I see it, and how it seems to be, within this large company that consists of so many acquired companies, all of which hopefully still have the same work ethics in place that we still enjoy at MDI/Transcend.
Now, I know there will be posts telling me "wait and see" what is going to happen to MDI/Transcend in the future, and there are many gloomy predictions that have already presented themselves here by other Transcenders, but I have also seen posts by other MTs whose companies merged a few years ago, who still insist nothing has changed for them and they are still very happy.
That is just my take on this whole realm and I am wishing us all plenty of work, fair treatment and a bright future with Transcend, now and in the days and months ahead.