A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Nuance...good or bad to work for? - pamls

Posted: Jul 12, 2011

Hi -

I am looking for recent and current info on Nuance. I have heard good things about them and bad, but want to hear from someone who currently works there. Do they make you stick to a certain schedule or are they flexible? How is QA? Do the account managers or team leads have multiple accounts to oversee or just 1 or 2? How is their communication? Are they friendly enough that one could possible enjoy their job again?

Thanks in advance for any information you can send my way :)

Nuance job offer - anon

[ In Reply To ..]
I just got an offer from them and am really unsure of whether to take it based on the extremely negative comments about them.

I really need an employee positon (am currently an IC and getting killed on taxes). I don't know if it would be just jumping from one fire into another.

Nuance - Happy

[ In Reply To ..]
I have worked for Nuance since March of this year and I am very happy with my position. I have seen a lot of negative comments on this board also, but have never ran into any of those issues. I have never had a problem getting my lines in, and they are very flexible if you need to flex your schedule a little bit. My supervisor is very pleasant to work for and always responds quickly to any emails I have sent her. I work second shift, and that may be some of the reason that I don't have a problem getting lines, because I have noticed that first thing in the morning sometimes the numbers can be a little low. I know the account that I am working on is currently recruiting due to some changes, so possibly it is the account you are being recruited for. This is just my experience, and perhaps others have different opinions. However, I am VERY happy with this company and love the convenience of working from home.

Hope this helps! :)

Nuance - run - mel

[ In Reply To ..]
I worked for them and I did not have a good experience. It took me a week to get my passwords and I had no work when I did get the passwords. I kept getting changed around on accounts and they had a lady from India doing our QA. She had very poor English skills and would count off for things that were actually correct due to her poor English. I personally would not advise anyone to work for them.

Depends on account - Happy

[ In Reply To ..]
I really think it depends what account you are on. It did take a week or two for me to be able to start, waiting for training, faxing paperwork etc. None of the people that do QA on my account are from India.

It really is all in the account you are put on, your supervisor, and whether or not you have unrealistic expectations.

If you are in a position where you are currently not working and can take a chance on it, give it a shot.

you are exactly right - anon

[ In Reply To ..]
You have it exactly right. That is basically how any company is. Those 3 factors that you listed make or break someone's experience with each and every company.

I just finished my 3rd day of working for Nuance - mtwith25+experience

[ In Reply To ..]
and I have almost thrown in the towel several times. First of all, the communication is great and they are trying to help me, but I am having an awful time understanding the docs on my account. I also work part-time for another MTSO with ESL but they are a piece of cake compared to the MDs I am encountering... very low line counts to be sure. I know I am expecting too much of myself as I am a perfectionist but it is very "trying" to say the least. I am continually looking for samples, hardly ever have the same doc which does not help, many different work types and the like. They do offer lots of training before you even start, but to me it is quite overwhelming... I am just hanging on by a fingernail right now. I opted for part-time, so I am off now for a few days and hope to re-group and get better, but if after another week or two, I will be leaving, just because of the struggle I am having. I usually do 300+ VR and 200+ straight typing at the other job, but I am down to 100 VR and the same for straight... can't make any money that way. I can't believe how bad these ESLs are and I have tons of experience with ESL...

I worked on their VR... - hmmm

[ In Reply To ..]
for the better part of 2 years. Even at my best I was at 220-ish VR line count. Part of it could have been the platform, because some platforms are faster for VR than others.

At 220 lph at their pay scale, that amounts to only $8.80 per hour. Probably not what you want with your experience.

You guys may just be suffering from the "unrealistic - expectations" Happy flagged as a problem. NM

[ In Reply To ..]
x

unrealistic expectatons - anon

[ In Reply To ..]
Umm yeah I have those unrealistic expectations that I can actually pay my rent and buy my food without going on food stamps after all of my education and skill set! I adhere strictly to my schedule AND work another 2 hours or so per day NOT on my schedule to try to get in hours due to them not having work for me. I use a digital timer to motivate me and I do nothing for 2 hours at a time but type (no phone, food, FB, other distractions) that is IF they have work. Silly me and silly expectations!

Exactly. - NM

[ In Reply To ..]
x

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