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Nuance disincentivizes good MTs to do extra work/OT - thanks to FIESA

Posted: Mar 14, 2014

My primary right now has a lot of work. I would like nothing more than to work until midnight and clear the work. Pre FIESA I would have done so.

However, I lost the production bonus for this quarter (and boy that hurts - that is $50-100 a week I am missing) and I am probably one error (and we know how easy that is when you are doing a lot of work) from getting next quarter's taken away, so no thank you. I assume they will get me anyway, probably the last few days of the month when I will suddenly no doubt get like 10 audits, but at least I don't have to give them more opportunities.

It's ridiculous - if they didn't use FIESA to pound us financially they would get much better work out of us.

After being deprived of the bonus there is no point to producing more because you do not get the extra $, also the fear of FIESA clamping down (it being the last few weeks of the quarter) means I will not do one minute more than I have to because I do not want to voluntarily be FIESA fodder.

They have compounded all of the above in terms of disincentivization by the very awful and cheap way they calculate "overtime" so shoot your self in the foot why don't you, Nuance.

But hey, I bet some executive got to gloat in some meeting over how they managed to nickel and dime us into minimum wage.

I understand - tiredofit

[ In Reply To ..]
I totally understand. Fiesa puts such a stress on my life I can't stand it anymore. I check everything 3 times and I think I do a worse job all the time because I worry about every little thing and I have always gotten my bonus, but don't even care any more. First they say you don't have to over correct, then mark you down for specifically what they said you didn't have to edit. I think they have something personal if you correct them when they put something in that isn't even a valid word (which happened to me with a 1.0 error). I have worked for over 10 years counting my old (good) company and make half as much as I used to even with the bonus, you get absolutely no holiday pay (who does that, I should work for McDonald's) and if you worked every day of the year you would never get 3 weeks of vacation (which if you did they would take away any over 40) and can't get vacation when you want it anyway. I will stay here only till I can find another job and then I am gone.

So accurately described!! - sm

[ In Reply To ..]
After decades of having a stellar record, I am so paranoid from fiasco that I am making the most stupid mistakes and not catching the things I should be catching. I have let this get to me way too much and it is taking over. I am also looking to get out.

I used to feel your pain.... - happynow

[ In Reply To ..]
After working with Transcend/Nuance for over 10 years and getting beat up by Fiesa telling me I was a "horrible" MT because I couldn't mind read what new "rules" the QA team was going to make up that contradicted the client requests - I quit and went to another company. *Amazingly* my QA scores with the new company are always above 99.5% - just like they were with Transcend and they only random audit quarterly (company policy unless they have complaints or QA picks up issues on reports you send for assistance). I'm so much happier and don't dread logging in to work - which is how I had gotten before telling Nuance to take their job and shove it.

Nuance are you listening?? - Schmuance

[ In Reply To ..]
YOU are losing MLS to other companies and you are losing new MLS because you are not a good employer. Are you making note of this management and thinking about how to retain good MLS so your company can thrive? It really is not that difficult. Stop the Fiesa joke, pay the MLS for their skillset, stop trying to drain out the last drop of blood from us (if you were a good employer, we would freely give it to you) and stop thinking we don't know what you are doing with the incentive and bonus smoke and mirrors. Come on!!

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