A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Interview with TTS, suggestions on questions to ask recruiter? nm - desperatetoleaveNuance

Posted: Aug 03, 2014

TTS is Nuance-see below, and don't say we didn't warn you. - nm

thanks for the warning. not much choice, low work volumes with N, lousy supervisor sm - desperatetoleaveNuance

[ In Reply To ..]
I have a very slow account, sit here 10 hours a day clocking in and out to try to get reports. Supervisor unresponsive unless I email her co-manager.. Promised a secondary but no sign of one. Not even making minimum wage; meanwhile, higherups are fine and keeping their jobs.

and yet Nuance is hirin again. makes no sense - wishing MT didnt come to this

[ In Reply To ..]
It really boils me that they can take over and the govt does nothing to help.

Okay - Anonymous

[ In Reply To ..]
Now please get back on track and answer the original question in regard to what questions to ask the recruiter, I would like to know as well.

TTS is not Nuance. They are getting work from Nuance. - anon

[ In Reply To ..]
They did advertise that they have new accounts and it will be traditional typing for 90 days. The 2 hospitals are going to Nuance's Dragon--Voice Recognition. The Dragon needs you to train it, then after 90 days, those accounts will be all VR and the work will then go to India. I believe this is the way it all goes nowadays. You eventually will be left with all inaudible VR to edit...if you are lucky.

If the recruiter is still DR, it does not matter what questions you ask. sm - My experience

[ In Reply To ..]
She will tell you whatever you want to hear. She was at Diskriter and I signed on and almost nothing was as she promised. She is happy and bubbly and very persuasive and everything a salesman should be, but in the end you are on your own in a mess, and she has moved on to her next sucker.

You still won't have work - sm

[ In Reply To ..]
I don't. I hated Nuance but at least I could take more than 3-1/2 minutes to go to the bathroom without the system timing me out.

No you cannot...in the bilaws of TTS you are butted off after 4min - anon

[ In Reply To ..]
of your fingers not being on the keys, so time your bodily functions accordingly after sitting all day long.

Where do you get butted off after 4 minutes? - Downright falsehood

[ In Reply To ..]
I personally have been off the computer for over 4 minutes, several times. I do not make a habit of it so maybe that is where others get butted off, making a habit each and every day. For occasional 4 minutes off like myself, no issue at all. I have NEVER and I mean NEVER heard from anyone at TTS because I have to a) get a new cup of coffee, b) go to the bathroom, c) put in a load of wash if I like. Why make up things?

Not true. Let me explain this to you. If you are - scheduled to work for 8 hours

[ In Reply To ..]
then you must have your fingers on the keyboard or your foot on the pedal for 80% of that time which would equate to 6.4 hours of actual "work time" in that 8 hours of commitment. Not very difficult to achieve.

They told us in orientation - sm

[ In Reply To ..]
that the system times you out after 3-1/2 minutes of inactivity and you won't see it or have to log back on. If there is no activity in 10 minutes it will log you completely off the system and you will have to log back into the system with passwords.

I have no idea who told you that but never happens - to me, just today was off

[ In Reply To ..]
for several minutes, exceeding the 4 minute allowance, came back, found the screen black, just hit the foot pedal and the work still there. I had a friend to stop by unexpectantly and spent some time trying to chat. This happened at least 3-4 times today and never did I have to log back in.

The TRAINER told us about the time-out - sm

[ In Reply To ..]
It doesn't log you completely out until 10 inactive minutes, but if you look at your line count it gives minutes of productive time and that's where it keeps track of the times it logs you out. This is on escription. She said if you are getting paid for 8 hours of productive time and you only get 6 hours in whether you make your line count or not, they will call you on it.

Minutes of productive time? - Where can we see this?

[ In Reply To ..]
When I click alt-x to see my lines, it does not show my active minutes. It does show what time I got the job and what time I finished it, so I can figure out my minutes that way, but is there an easier way?

I think it should log you out at 10 minutes. That would be too - much time taken away

[ In Reply To ..]
from the time you are supposed to be producing. I sit and work one report after another, not taking a break, lunch, etc. so never have been called on the carpet because of time unaccounted for.

The problem is researching is also productive time. - anon

[ In Reply To ..]
Why do we have to have research books now when there is also no time given for trying to figure out WHAT is being said. Double-edged sword with this job and it being scrutinized by working at home. That is the bad side of it all. It does not always mean you are not working...it means you are hunting in all the books we have to have and all the rules we have to follow, yet downtime is not accounted for. Ridiculous to assume and given 4 minutes or 10, then leave a blank and have that be counted against you also. All this for pennies and no bennies.

Trainer told us set a timer and spend no more than 3-1/2 minutes on research - sm

[ In Reply To ..]
and after 3-1/2 minutes, blank it. They even sent us the link to download the timer so you can set it - and I do it!

The managers should be sending you - sm

[ In Reply To ..]
a nice little chart that tells how much time you were productive on the clock-yes, they keep track of it. So, if your fingers and feet are moving actively, it doesn't sign you out of the system, but they monitor when you are active or not. Then, they will say you only worked 5.5 (example) hours out of your scheduled 8 and when do you plan on making it up.

If you have worked there very long, you should have seen these emails with productive stats in them. You ARE being micromanaged and monitored whether you think you are or not.

Have never heard one word from them - Been there over 5 years

[ In Reply To ..]
Do not feel micromanaged nor monitored. I do my work, hardly ever hear a word from them. I have heard others not working when they were supposed to....maybe that is where the fault lies. Dang, work your shift, keep good QA and TTS is a breeze!

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