A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Opinions please...I work about 15 hours a week - justcurious

Posted: Jun 01, 2011

for a psychiatrist as a scribe from home. He has also asked me to make reminder calls to patients for their appts the following day. I use my land line to make the calls which is not blocked and is listed in the phonebook. If the patient does not answer the phone I am to leave a message saying only "this message is for XXX, please call XXX at 123-4567 (his receptionist at the office)...as HIPAA forbids giving out any other information. Rather than listening to the message I leave, a lot of the patients just call my private home. I don't get paid for this as it's about a 60-second call each time, if that. Half the time I'm not even sure if it's one of his patients calling or someone else so I go ahead and answer the phone. Does anyone else find this a bit annoying/leary as these are psychiatric patients, mind you, or is this just the name of the game and I should just chill and be grateful I'm getting in an extra 30 minutes a day pay (a whopping $5) making the calls??? I'm probably more leary than needed, but you just never know what could happen.

I wouldn't do it, especially with my home number - mt

[ In Reply To ..]
He can either hire a receptionist (as that would be a receptionist's job) or he can get you a business line. No way would I use my home phone. Plus, only $5/day? I actually was in the same situation with a psych that I did transcription for. She asked me to start handling some of her calls from her office during the week. I charged her $15/hour for that, plus what I charged for her reports.

Dial *67 before you dial their number - yours will be blocked

[ In Reply To ..]
:)

Play Misty For Me - SS

[ In Reply To ..]
I wonder why it is professionally/ethically important for a scribe who works at home to make reminder calls to patients via her private home phone when the office receptionist or secretary could be making those reminder calls via the office phone before the end of her shift?

If an employer asks you to perform a task that is not in your job description or agreement, you can ask, "Why am I being asked to do this?"

If you feel uncomfortable with your home-phone number appearing on his patients' Caller ID, you can express that concern to him. After all, do the patients have the doctor's home-phone number?

mark your number private - charge him per call

[ In Reply To ..]
I'd bill him per call. Period.

Also, you can block your number (and should) each time you make a call that has anything to do with his office. I'm a clinician and none of my clients get my home number, but I do call clients from that number.

Making calls - 4evertyping

[ In Reply To ..]
Buy and charge him for a prepaid cellphone and use that as your "work phone" to make the calls on. Only use it for this purpose.

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