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Do QA percentages include the stuff that is out of our control? - sm

Posted: Jan 21, 2013

I'm an ex-Transcender and when I was approving my time sheet this morning I noticed that my time sheet said my percentage sent to QA was 20.2%. I have NOT sent this many reports to QA as blanks, but have sent a lot of stuff due to discrepancies, no demographics match, no dictation, etc. Are they seriously counting stuff that we have NO control over against us for purposes of denying bonuses? I asked my TSM if that would be the case after we got news of the new pay cuts and the way the bonuses would be structured and she said she'd have to find out what they are counting toward the percentage and get back to me. I still haven't heard anything.

If so, there is no way I will ever get my bonus because the account I'm on has a lot of doctors who make dictation mistakes and I send a lot of discrepancies to QA. Do I have to start sending error-filled reports through to the customer with dictation errors from the doctor, no patient names because they're not in the system yet for an H&P, no dictation reports, etc.? It's darned if you do, darned if you don't, because if I send all that stuff through, I risk it being caught and not getting my bonus because my QA score will drop, but if I send them to QA, I won't get my bonus because my QA percentage is too high. Evil, evil company. I started looking for a new job as soon as I got news of the gigantic pay cut, and luckily I'm out of here in a month when I start my new job, but I'd rather just quit and live out of a box under a bridge then work for the devil.... er, I mean Nuance.

Yes. - nm

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x

sad isn't it - sm

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Yep I'm on one of those accounts too. I seen my QA% and knew I didn't pend that much for blanks, but I knew I did pend a lot for speaker/ADT feed issues and mandatory dr pends. My percent was 20% as well. What a crock.

I read that there is a test you have to take - re Fiesa before going SM

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on the new platform EBYTX that scores your understanding of how they mark off for minor/major errors. I wonder if this kind of stuff was explained.??

I was told those things would NOT count. I would ask TSM about this. NM - anon

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xx

I asked TSM and she said she'd have to get back to me. - nm

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nm

Yes, it does, unless - you dispute it.

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I had a similar pay period where I was denied the production incentive because they said I sent 18% of my lines to QC. I kept records, and my records showed that only 12% of those lines were due to blanks and the rest were things beyond my control. I disputed it and I eventually got paid the production bonus for that pay period. Unless you keep records, though, you won't remember why you sent those particular jobs to QC. I kept records of every job number I did, who the speaker was, his or her ID number, the length of the job, how many blanks I left, to whom I pended the job if I did (NTS or client), and why. If there was anything unusual about the job, I made a note about it as well. I kept my job log in a Notepad (.txt) file that I could keep open while I was working on EditScript and it didn't take me long. But that's the only way I had the information on which to base a dispute of production incentive denial.

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