quality metrics going up

Received from our TSM this morning... "I have been advised that the minimum quality score for a passing audit will remain at 99.6% through this third quarter of 2014, which is through September 30th. " Guess they figured they would lose too many people for not meeting the 99.7%... Anyone else hear this? ...

Oh, no! We don't DARE go under 99.6%. Watch those "the's" and "an's." They are CRITICAL to the report. ...

Is it just my accounts, or has anybody else noticed that their BOB/POD quality metrics have taken a nosedive since they started these PODs? Previously, my BOB would be in the green constantly and we would get praise for it. Now, all I ever see is red..too many criticals, too many major and minor errors. Seems like this whole POD idea is working marvelously. I hope they fail to meet contract and clients start dropping like flies. Of course, that would be our fault. & ...

they'd have left? ...

might just be a little tired after all of this crazy MOT!?!? ...

To take the place of the QA metrics and make it easier for MLS to make bonus but obviously Nuance wants to test it first. It was first conceived because of so much disparity in the QA auditors themselves, where some are very reasonable and some knock off for every little thing. ...

upper level people spend the majority of their time on metrics, raking in the big bucks, while they slash those of us actually earning the company money. What's the point of all the statistics, metrics, charts, tables....... Get rid of unnecessary people & use that money to pay MTs better, thereby attracting the best of the best MTs & being able to retain happy employees, and your stats will automatically improve without hiring teams of people to analyze why what you're d ...

Can't find reference to "s/l metrics tubes" used in microdiskectomy and bilateral decompression. ...

...on the community page. Nearly every employee I see is meeting or exceeding their minimum required line count. The numbers speak for themselves. They make these numbers available for anyone in the company to see. The posts on MTStars make it sound like there is absolutely no work for anyone. It is simply untrue. I am an Webmedx MT. I am not a suit. I am happy with my job. I too am tired of the constant bashing and conspiracy t ...

Here is another excellent article from KevinPHO MD about the corporate control of doctors. It is satire mixed with truth. Well worth the read. ...

Interesting reading at family practice office this week, publication for Family Physician Practice, saying how software developers are working feverishly on new products for physician offices where they will choose their diagnoses and what-have-you from drop-down menu (yes, that will completely eliminate transcription). Problems arising already with "trials", where docs weren't making "right" choices with their documentation. (They were not taking enough time with modifiers, etc.) It ...

Checked listing from end of November and then the last one last week and found there were 1 less numbers listed. I thought more might have quit. I guess the ones who did weren't under my TSM. We have it pretty good compared to some. I mostly did this to see if new people were added to our team and causing low work but that doesn't seem to be it. Low work today... OOW and had too much time on my hands I guess. ...

I ran an error report for all reports, all accounts on my platform for this quarter, 10/1 - 10/18. So far the Quality Index is 84% vs Quality Score 99.18%. Didn't they advertise this new error scoring as working out in our favor? Doesn't look like it to me. This is based on 2194 jobs and 105,358 lines audited on E5. I checked the box that says view all corrections on the correction report. ...

I don't know if I am going to like this program.....am I alone? ...

... providing high quality care OR high-quality care. I did it one way and the dictating NP says it should be the other way. I have to do it her way but I would appreciate hearing from some fellow MT professionals. Thanks for any input. ...

minimum wage what happens? Do they lay you off or do they actually fire you? The reason this is important is that not sure if I can get unemployment if they fire me. If they just lay off, I'm not as worried, in fact, I wish they would. Cannot win in any way with this place. : ( ...

slowly sinking here because my quality has always been 98-100 quality, years and years. Now, however, I am expected to maintain 99% quality, on a hideously difficult account, but I must also maintain my LPH. In other words, I have to listen to reports on the fastest speed I can to get my LPH yet maintain some form of quality. The reports go to QA who in turn listen at the slowest possible speed to give errors for not including 'the' and mind you this cannot even be heard unless you ...

What is everyone's opinion about the new speech engine? I'm not talking about the user side....I mean the quality of it's speech recognition. I thought it was supposed to be so much better, but I'm finding it to be terrible. There are times when it leaves out 3 and 4 words and puts in words that are not even close (i.e., family history when the doc clearly says social history)! That, and the sound quality SUCKS! Here's another example: Dic ...

So this was the "exciting news" that we've all been waiting for? What a waste of time this was. I nearly fell asleep. ...

Fiesa score over 99%, however the new quality index less than 60. I can see the writing on the wall. ...

Just got an email about getting a new quality coach. This, of course, answers my question of why no emails for the past week from her. I hope she didn't lose her job. She was a really good coach, the best one I've had in the last 7 years, and wasn't one who corrected little things like punctuation in audits or things that made no difference in the report integrity. She is one I will miss. I only hope the new one is also with a strong QA ...

I'm trying to troubleshoot something. Does anyone else have sound-quality issues on DSG dictations? Just curious if I should seriously have this looked at on my end. It's not all reports, but enough so that I need to look into it one way or the other. If I'm the only one, I'll hire someone to look into this. I have no problems with audio otherwise, just work-wise. ...

Do they expect 99% now? ...

I received a quality alert feedback that I had failed and wanted to know if anybody knew if this was an actual audit or what? And if so, has this happened to anyone and what happens? Thanks. ...

I work for MedQuist. Why is it some days I get pretty decent dictation with some bad ones mixed in there and then all of a sudden there will be days I have bad quality dictation all day? Anybody else? ...

Just wondering if anyone else has had this happen lately. I received a quality audit on 4/25 on my audit, which I passed at 98.3% (had one icky one in there). Then on 4/29 got another email of an audit of 5 reports, did not give a total score, but they were all pretty darn good (3 at 100%, 1 at 98, 1 at 98.75). Then on 4/30, another email, they checked 3 more reports (all those above 98% too). But what is going on, are they searching for something bad? Are they doin ...

I have many years of experience and check my work very carefully, which obviously takes more time than people who put through crap and don't bother to edit whatever the speech engine throws their way. Do any companies pay for quality over quanitity? I do meet the minimum line counts. ...

I've done this account forever and even the guys who were always clear now sound like they are dictating through a wet paper bag, with pebbles in their mouths. Have they switched to India Bell? ...

I have seen on this board how important quality training is. I have also seen the Andrews School mentioned. Can anyone else offer any information, good or bad, regarding training programs so us wannabe's dont make a mistake selecting a program? Any that you woul recommend taking or staying away from? Thanks ...

Why is it always the massively long jobs that have to have horrible dictation quality or horrible dictation?!? M*Modal's dictation system leaves something to be desired under the best of circumstances, but it always seems the long ones are particularly awful, or maybe that's just my luck! :( ...

quality metrics going up - phatty

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