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Do any companies pay for QUALITY? - Perfectionist

Posted: Sep 05, 2011

I have many years of experience and check my work very carefully, which obviously takes more time than people who put through crap and don't bother to edit whatever the speech engine throws their way.

Do any companies pay for quality over quanitity? I do meet the minimum line counts.

No. They don't have to. sm - Suzy Pudenda

[ In Reply To ..]
Our health-care system is broken. From doctors on down, quality means absolutelhy nothing anymore. When was the last time you were impressed with a doctor's knowledge? With the influx of ESL doctors with questionable degrees from questionable medical "schools" in questionable places, quality in our health-care system took a nosedive that I suspect in this economy will not recover. Or at least not for a long, LONG TIME.

Time to get out of this business that values the almighty dollar over patient care, like everything else in this country these days. Just another business...

Good luck to those of you who choose to hang in there. You will almost certainly need it. I hope and PRAY to be proved wrong.

so true - anon

[ In Reply To ..]
I am going to get out of MT after 25 years in it. I have found it not to be too rewarding after getting my third pay cut in 8 months and increasing my line count by 15 spaces, which means I got a pay cut and have to work longer for the same amount I was getting with the line count. I am going to a call center which pays more than I get with this job anymore.

NEMT pays a bonus for quality. - Excellent company.

[ In Reply To ..]
They are IC only, but they LOVE quality over quantity, and when I worked there I very much enjoyed being allowed the time to do it right.

So how did that work? Was it done by cpl, hourly pay, bonus? (NM) - Curious

[ In Reply To ..]
nm

CPL. - me

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They only pay 7-8 cents a line, but I did enjoy doing excellent work without pressure. I didn't make much money, but I made enough for what I was working for at the time.

Nuance pays a QA incentive - na

[ In Reply To ..]
to its employees.

Specifics? I suspect it is very very minimal on top of cutting MTs' pay. - Suzy Pudenda

[ In Reply To ..]
Nice try from the Nuance Suit, though. LOL.

Mine pays an incentive - alias

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If you do 99% or higher, you get to keep all of your lines. If you don't do 99% or higher, they take up to 50% of your lines away from you and keep it for themselves. How's that for incentive??? :-(

I rest my case. Greed rules everything now. - Suzy Pudenda

[ In Reply To ..]
I spent a year fighting the health care system with a sick relative. We are now a third world nation in many ways.

alias: I am horrified at your post. That should - be illegal. NM

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x

I am horrified too.... - alias

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I had no knowledge that they did this practice, as it was not in the "contract." I had a small amount of work over the holiday weekend. I did it, but today I am "resigning." I needed the extra work, but I do not need to have lines stolen. oh yeah, forgot to mention, I was still in "training." all of this at 0.75 cpl too!

Another shocked one - nn

[ In Reply To ..]
Unfriggingbelievable!!! I hope you kept the original contract you signed with them and then the proof of what they just did with keeping the lines. I can not believe that is legal in any way, shape or form.

I would certainly quit too, but give them an earful before you go.

Could you please let us know what company this is. I am looking for a PT time gig and don't want to wind up there.

TIA and good luck to you and pig-puck to the company that would treat anyone like this.

shocking and horrifying - Very unhappy camper

[ In Reply To ..]
similar thing happened to me. took a job, working for small outfit, clinic account. was told I would be paid 8 cpl, but would be paid less during training, since they had to pay QA to look over my work. Isn't QA supposed to be paid anyway? why exactly does this come out of my pay? well, I worked for 2 weeks, horrible account, horrible dictator, wonky platform (nice people, though). Then, I submit my line count (wait for it) and I find out that my "contribution" to QA's pay was at the rate of 6 cpl, leaving me only 2 cpl for 2 weeks worth of work. my fault, for not getting clarity on exactly how much QA was going to get from my pay for my "privilege" of learning this account.

It is a "small company".... - alias

[ In Reply To ..]
but I would really rather not mention any names, as I know they frequent this board and probably already know who I am by what I have already posted. They are located in TX though, not that that is much help.

Ticked off - sm

[ In Reply To ..]
We MTs have sustained pay cut after pay cut, decrease in benefits, increase in requirements to maintain these jobs and now as other MTSOs read this they will all probably decide to make us chip in to pay the salary for QA. Next, we will be charged a surcharge or something for the very privilege of working at home, using our electricity, water, and often our own equipment. Also, a couple of companies I worked for required us to print out account specifics and other data on our printer, using our ink cartridges. We are saving them a fortune in overhead and what do we get.... Thank goodness I am close to retirement. I don't think I would want to know what another 10 years will do to this industry.

Thanks for letting me rant and rave.

ticked off - very unhappy camper

[ In Reply To ..]
Well said!! gonna quote you to the unemployment people the next time they wanna know why I do not yet have a new job in this industry....

Appreciation for Quality - Scoobie-Doobie

[ In Reply To ..]
The company I type for at least does not pressure daily quota. It seems they do review our work carefully but appreciate us taking our time and doing a good job. We do get a tiny bonus if going over a certain amount for the day. I think the client is very picky and demands quality.

I've worked for faster, harder, type, type, type. Boy, those macros can dangerously spit out the wrong thing when I go that fast. I have to pace at a moderate speed.

The demand for volume contributes to low morale of MTs in general. - Cannot do that all the time

[ In Reply To ..]
I do not understand why MTSOs put all their quotas so high--to the maximum that only the greatest of the great can meet. They burn MTs out so quickly, and it gets depressing after awhile. I have always believed in the "let the MT win" principle. If you let them win, they will produce more for you.

I know there are slackers out there, but they are the exception, not the rule. At one hospital I worked at, they did that. They let the MTs run the department (no lead or supervisor) and get the work out. Our quota was 80 minutes (back in the day when 80 was considered average), but most did 100-140 minutes a day. They did not stop at 80--because our administration TRUSTED US. We did not want to let them down. That was such a great team to work with... not always utopia, but still I love those guys to this day. We keep in touch on Facebook.

Exactly, so very true. sm - Scoobie-Doobie

[ In Reply To ..]
I know at my last company I was completely burned out from meeting a demanding quota along with mandatory overtime. My moral was definitely at a high-time low. All better now that I've found a better fit for me! :)

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