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Quality metrics since the PODs - sm
Posted: Feb 11, 2015
Is it just my accounts, or has anybody else noticed that their BOB/POD quality metrics have taken a nosedive since they started these PODs? Previously, my BOB would be in the green constantly and we would get praise for it. Now, all I ever see is red..too many criticals, too many major and minor errors. Seems like this whole POD idea is working marvelously. I hope they fail to meet contract and clients start dropping like flies. Of course, that would be our fault.
POD. Another name for cesspool. - TSM freaking out.
[ In Reply To ..]Making an error in formatting per client profile gets counted as a critical error, so critical errors do not necessarily mean the error affects patient care. A couple CPs I encountered last week, I could not understand. Apparently, a lot of us could not understand one particular CP, and we were all making the same mistake.
Quality with POD mania - TJ
[ In Reply To ..]Yes, I have noticed it, and I have noticed that with 4 people we answer to now, that it is even worse on getting answers. They are giving these people jobs to fill up time so that they can threaten us. News flash, we are the front lines.
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