quality audits-sm

99.7%??? Why don't they just make it 100% and get it over with? Then they can get rid of everybody. ...

I was on the perfect list. Later that same day, I got an email telling me I had a critical error and I had better shape up. I disagree with their designation of the error, but I am not going to waste my time fighting it. A noncritical error will cause you to flunk anyways. I haven't had a critical error in more than a year, and that error was making a mistake in following the PE format for a facility out of my usual BOB. I got notice that I am now on the first level of PM - the verba ...

I ran an error report for all reports, all accounts on my platform for this quarter, 10/1 - 10/18. So far the Quality Index is 84% vs Quality Score 99.18%. Didn't they advertise this new error scoring as working out in our favor? Doesn't look like it to me. This is based on 2194 jobs and 105,358 lines audited on E5. I checked the box that says view all corrections on the correction report. ...

... providing high quality care OR high-quality care. I did it one way and the dictating NP says it should be the other way. I have to do it her way but I would appreciate hearing from some fellow MT professionals. Thanks for any input. ...

Can somebody tell me what this audit/QA procedure is now? I'm so confused with when they are done, how many reports are done, etc., etc. I had been told earlier that 5 reports would be randomly pulled monthly and checked. You would be notified you had been audited and the results. If you passed, another 5 would be done the next month and so on. If you didn't pass the audit, then a redo audit within 7-14 days would be done on another 5 random reports. ...

Does anyone else get QAs that were not turned in for a blank with percentages on them, but no audit reports stating that you have been audited? ...

Does anyone know how often TT does audits? The last one I got was pretty nitpicky. If my score goes lower, it will be probably unacceptable. Do they fire you for that? ...

I am still getting QA audits. One acct I am on audits once a week by contract. Wondered if anyone else is still getting QA feedback or is it quality in the dumper. ...

I don't understand how auditing works. Two of my reports were reviewed, and in each case, a word I had puit in had a line through it, but then it was replaced with the same exact word! For that, I got marked off, getting only 99.50% or 99.75%. I wish there was a way we could give direct feedback to the auditors at the time we're viewing our reports. ...

every week I will either get a "Congratulations, GREAT job- You are an excellent MT - I'm so glad to have you on my team! or a "Your quality is unacceptable at 98.7 (or whatever--it's always at least 98%)...you will need to take the Care Boost Quality class. Jeesh. What it is? Am I a great MT or am I a failure of an MT who needs quality classes? Make up your mind!! Either leave me alone to do my job (yes do alert me of my mistakes, but if it's a simpl ...

Luckily, I dodged a bullet, but was reading through the auditor's comments for other MTs - This is a 0.25 error??!!?? Really? Typed: H and H is stable. Auditor: H and H are stable. ...

:( I have tried to give the QA program the benefit of the doubt, thinking it was being done fairly, rewarding us for near perfect QA scores. I have managed to keep my QA score above 99% every week until last week. Before last week, I normally have 8 to 11 reports pulled for audit, some short, some long. Last week I had 1 critical, 1 major, and 2 minor mistakes which dropped me down to no bonus pay. Not faulting anyone for that, totally my mistakes, legitimate errors. But....once th ...

I have only had 3 audits in 2-1/2 years. Even though I received notice of scores of 99.6 or 99.7, I did not receive any account of what my mistakes were to produce those scores. A comma? A hyphen? Not sure. They should let us know in case we keep doing it, and that could cause us to fail an audit in the future. Just think, a comma, a hyphen, Patient instead of The patient, his elbow instead of the elbow, etc. could actually cost you your job, your income, and your whole way of life. Sca ...

Okay, I may be the last one to know this, but I thought the only QC audits I was getting were the ones showing up on the DQM QA Feedback screen where it says (1 unread) or (how many ever unread). When you click on them, if the report has been audited by your QC, it will have a percentage score. But that's just for the reports you sent in with a blank. To see the ones randomly selected and audited, you have to use the QA Feedback Search feature and put in a date range. For example, I j ...

Just wondering if a transcriptionist with too many years of experience to tell fails an audit, then how are these India MTs keeping their jobs. Are they passing their audits? I just have a hard time believing that they are. ...

This is silly Not only do we need to follow CP guidelines but BOS and then DocQscribe standards. So even if you have the first 2, the third will get you audit. Why can't they spend the money and create one set of rules to follow and be done with it. We work on production now. checking on previous dictated reports and then double checking guidelines from all three areas ?? and when you send in a blank now I am also being questioned about the audio etc.&nb ...

I got CRITICAL errors on audit for things like: I typed "I used a translator telephone..." (that is what I heard) and the person auditing changed "a translator telephone" to "the translator telephone" (I suppose she heard "the" instead of "a"). In the physical exam portion of one report, the dictator used "was" throughout except for one time he said "is" and so I changed it to "was" to make it consistent and got a critical error for that. Please tell me how these are critica ...

With all the recent ridiculous corrections everyone's been getting, it might be a good idea to keep a record of the name of MME/QA who reviewed the reports. If an MME/QA is consistently abusing you/us, at least you will know who to complain about to your CCM about. ...

Since September, they've been looking for a total of 76 MTs. Are the audits over for another month or so and how many are gone over those audits? Any long term TTers left? I haven't seen anything posted on this board since the beginning of October. I remember when someone was sued over a post and was wondering who won that case? Is TT still a good place to work? Thanks, ...

Does it seem like no matter what you do it is not good enough? Here lately it seems like they only audit the worst dictator. The only reports they have audited for me lately have been ESLs lately. Maybe that is their way of trying to get rid of me. Maybe they want to thin the herd and just send it all to India. I just hope to find something soon outside of MT. I have been looking. ...

I'd like to say I have had to learn accounts on my own and have had to cross reference many, many times. Yes, I have seen blanks where if someone had taken the time to hunt for the word, it would have helped me also, but for the most part with what we have to work with, I have seen words that are highly inaudible by many, many doctors with bad dictation and yet what was typed was a wonder we could make anything out of it. I have seen no help from the hospitals themselves as ...

I am NOT going to read all those posts, but I just wanted to let you know that you are lucky you only get audited once a month. I get audited DAILY, at least once a day. Today I got audited twice, one 100% the other 99.75%. If I can remember correctly, I got dinged for typing something like "Aorta was tortuous" instead of "The aorta was tortuous". It was for an account that has a multitude of dictators - I swear there is a new one every day and no two on a consistent basi ...

I don't usually post here - guess I've reached my discouragement limit for the night! I work on a very difficult account as I'm sure many of you do as well, and I spend a great deal of time listening and re-listening to these difficult dictators to make sure I am hearing correctly. I just checked my audits again and see that I have received another 1 point deduction on a post audit for something they heard differently that I apparently did. It frustrates me no end that ...

the months when there are 3 paydates. This is the 3rd time its happened to me since they changed their paydates now that they use the spheres (sorry if spelled wrong) system payroll in tennessee instead of the every 15 day pay. ...

Or is there an "auditing department" that handles that? This 99.6 nonsense really has me on edge. Once they get SR to be at a 99% or above accuracy, that's when they can expect 99.6 out of me. ...

I want to repeat this for those who may have missed it and I am not looking for pity. Was moved to a new account after 4 years on 2 very difficult accounts with only 1 or 2 failed audits (and was always given a second chance). After 24 hours on the new account and telling them there was one particulary dictator I could not hear because he kept moving away from the phone, they audited me, included reports from that dictator, and immediately put me on 100% QA at which point I finally ...

Would someone please go over CPL lowered if we fail an audit? I know it's already been discussed here but can't find it. Thanks! ...

Fall 2013. Just got my certificate in the mail. Sometimes it's the only thing I feel like I am doing right. ...

I was just wondering how everyone is making out with the new audits? What is the process. If you fail, then QC person audits 5 reports. Does any one know what happens after that? ...

What gives them the knowledge to be able to do our audits? Are they experienced MT's or just some flunky off the streets. ...

quality audits-sm - curious

It probably means a hospital audit - Old part-timer

thanks, that makes sense. - nm - curious

OR... - MT

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