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I just got my second DEP ASR Productivity Results. If the person that has time to count mouse clicks, time spent away from keyboard, etc is reading this, then answer this, why don't you take into account time spent reading multiple client profiles, time spent reading sample reports to get information, etc? Do you not expect us to leave our chairs occasionally? I personally am more suited to using my mouse. A lot of the shortcuts just didn't work as well for me. Have you ever heard, if is isnt broke, don't fix it?