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Master ticket #639602 for Fluency down - Original Fossil
Posted: Jul 28, 2013
Fluency Down - MT
[ In Reply To ..]Did they give any indication how long it would be down? Thanks!
I'm not having any trouble - the light is green nm
[ In Reply To ..]ss
master ticket - cj
[ In Reply To ..]wonder if we're going to get the crappy 15 minutes of pay. I worked for almost an hour, the job would never upload, then spent another half hour waiting to get through to find out the system was down. So that's 1-1/2 hours Mmodal will probably want me to make up on my own time as usual!
you get paid that time with master ticket number - add number to time card
[ In Reply To ..]The tsm has to approve that time if there is a master ticket.
This is MModal Technical Downtime - JustMe
[ In Reply To ..]When the server is down I add the time to my time sheet under Conference Call and then put a note in there to my TSM that this needs to be changed to MModal Technical Downtime and I include the master ticket #. I also click on the Alert Manager so she will be notified. She always fixes it within 24 hours.
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