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Cant even file a ticket with Remedy - logged in and

Posted: Nov 18, 2012

clicked on "Report a Problem" and the little spinny thing just keeps on spinning.

are we supposed to log out? - mt2north

[ In Reply To ..]
I'm still punched in, are we supposed to punch out? It's not my fault something is wrong with the system.

Yes, punch out! - There should be a master ticket#

[ In Reply To ..]
floating around somewhere. I am still waiting to get into Remedy

ok thank you - mt2north

[ In Reply To ..]
I punched out

You don't punch out! - Jax

[ In Reply To ..]
You stay clocked in and then after your shift, you edit your timecard for the time the system was down and get paid for it.

I like your idea way better...just signed back in - did get a remedy ticket through

[ In Reply To ..]
x

I like this way better too...what if I was just starting shift..should I still clock in?nm - Sunflower

[ In Reply To ..]
x

Absolutely - Jax

[ In Reply To ..]
Like the person above said, it's not your fault the system is down. We get paid for anytime it's their fault we can't work (except NJA).

I clocked off and went to watch TV - sm

[ In Reply To ..]
so I just signed in and changed the time to when I signed out and marked it system down with a note to manager...guess thats the right way

I clock out usually minutes later cause I always check to make sure it is not the ISP - and leave a - alphamt

[ In Reply To ..]
Then clock back in after take a break, and ask that I be compensated for length of downtime. Also open Remedy ticket and place ticket number in message. CCM works well with this. She can then create a separate entry for it.

oops,too late - mt2north

[ In Reply To ..]
I already punched out and was able to get into Remedy and file a ticket for not being able to download any jobs.

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