Ca't get in to get a ticket number

Is anyone else having a problem with support getting a ticket number when out of work? Four days running I have requested a ticket and its like pulling teeth to get one--didn't used to be like that. Any thoughts. ...

I put in a PTO request a month ago for a single day this week and have yet to hear from my CCM. I've e-mailed her a total of 3 times about this, but have not yet heard anything either in e-mail or on Schedule Source. Maybe the technical staff could get hold of her, or maybe I'd get fired for using the new ticket system inappropriately? ...

Anyone receive a master ticket number for the downtime yet? Haven't heard anything back from Remedy yet 3 hours after placing ticket. ...

and called last evening and still have not gotten called back. ...

doesn't matter to you, the MT will fix it. So what it takes MY time, so what it throws me off when I'm half way through the report and realize I may have it wrong and have to leave the screen, relisten to the beginning of the dictation, and change it..What do you care doc? you make a crap ton more money than I do, so obviously your time is more important.. ...

How long does it usually take to get a ticket # for NJA? I sent e-mail about this yesterday morning and still have received no ticket #. ...

I submitted my first ticket for an F11 and got a call back within the MINUTE! Qcare person said they had NO IDEA what it was for, what F11 was or what they were suppose to do with the incident report, put me on hold to ask someone else about it then suggested I call someone for technical support if it was an ASR issue. I read and re-read the emailing and followed the instructions to the "T". This is just laughable, and yet I hope I don't get my head chopped off for the F11 ...

I just spent about 1/2 hour with an Indian tech guy for him to clear DQS so I could sign in again. He gave me a ticket number. What do I do with that? Usually whenever things like this happen, my CCM takes care of it, we just notify her, but she is off for a week. Do I report this incident in Remedy with the ticket number? This is horrible, I could hardly understand or hear this guy. Thanks for any help you can give me. ...

Did anyone every get the master ticket number from when it went down the other day? My CCM said she would let us know when she got one but so far I haven't heard anything. ...

where do I place a no-work ticket? ...

Does anyone know? MQ mail still not working for me so how do I send email to support and CCM to open ticket? ...

You have to do the QCare thing when you get NJA. Then, they send you a ticket number. Great. What do you do with the stupid ticket number? Are you entered in a drawing? Do they pick random ticket numbers and award the winner some work? Then, days later, you get another e-mail saying it is resolved? What the heck is that about? Who resolved what? Did the QCare staff magically send me work? Do they get some award off of my ticket number for the fast ...

Hello, need help with entering Qcare ticket for NJA. Entered one and was told I entered it incorrectly and had to redo it. I had the following: Category: DocQscribe subcategory: job not assigning. What are the correct category and subcategory to enter a ticket for NJA? Thanks in advance for you help and direction. ...

I file a ticket saying I have no work. Duh, they know that I have no work. I get a ticket number for what reason? I get an e-mail saying that I opened a ticket and then I get an e-mail saying ticket resolved. Resolved? What is resolved? I still have no work. How much are they paying these people to resolve these tickets that never get resolved. How does one go about getting a job resolving tickets? Maybe this could be something we could do fo ...

clicked on "Report a Problem" and the little spinny thing just keeps on spinning. ...

Can anyone help me? I'd rather not call my abbreviation and definitely don't want to call tech support. Much appreciated and Happy New Year to all! ...

I have never put in a remedy tic for out of work time. Is that what it is for? Can someone explain to me how to do it and when to do it? Do I do it when I run out of work or can I do it sometime that same day? I have no more vac days to take. I have 6 accounts (and new ones added on this week with no training, no old reports to look at, nada and told to just do them and send to QA for blanks, REALLY?). I am at a loss of how to do the ticket. How many can you s ...

Anyone wishing to start a new career, right now may be a good time to apply at Home Depot. They are hiring seasonal cashiers and I applied and I am on my way to being hired after a drug test next week. It's for 120 days with possible permanent employee. I will learn some customer service and cashiering which I feel is valuable since I have never done it with 30 years of being an MT. Hopefully, it will work into something else. It has been tough to find another job but this could just b ...

I do not even know how to access Remedy. Where are the instructions to do this? I received the new no-work instructions as well and need help. Sorry, I am quite new to this and it is very confusing. ...

that 6 minutes of manual available time from your total hours left on your shift? My shift is over and not 1 single job came up. So many stupid steps we have to take when they do not provide us with work!!!! ...

And I am not going to call support and waste my time waiting on them. Thought I would file a ticket regarding the fact that QASAR has not been working right for some time. You can't see the whole report. It will not scroll, and if you click on a QA input marker, you might get down to that marker, but then, you cannot get back up in the report. I just love (not) our off shore IT. There have been 100x more problems since IT went 99% off shore than then entire 7 years previous to that ...

I have never done a QCare incident before and it will not accept the incident, syaing that my ADP # is missing, but there is no place for this be put in. Anyone know what the heck the problem is? ...

okay, I apologize. Finally found out how to place a ticket on Remedy. I'm just so mad that I could have caught up on some zzzzz's if I had known I'd be sitting here for 1-1/2 hours waiting for work. After trying a million passwords, finally found out that it's our number from our paystubs we use when going on remedy to create a ticket. ...

A little late. Done and done. Discontinue to check system and do any reports that come through. What malarky!! I want to know how will I be compensated. ...

Ca't get in to get a ticket number - anon

Me either, kept saying mmodal not responding - oh well back up any who :-(

back up - anon

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