A community of 30,000 US Transcriptionist serving Medical Transcription Industry

MModal Kaspersky update? - Nature

Posted: Sep 05, 2013

Can someone tell me what the ID and password is that we use for MModal to do the Kaspersky update? Thanks.

I am very sorry to be the one to have to tell you, but - you have to call the "help" desk.

[ In Reply To ..]
I was hoping it would be simple too, but it isn't. They apparently have to uninstall and then reinstall the software. At least that's what they did to my computer. It takes a couple of hours to actually run it. Sucks, I know.

Why would you want to do that anyway? - Kaspersky

[ In Reply To ..]
I've never heard a word about having to do anything about Kaspersky.

I got a pop-up from Kaspersky that the license was - about to expire.

[ In Reply To ..]
When I called tech to ask about renewing the license, they said they had to uninstall the program, then reinstall Landesk.

oh well IDK - Kaspersky

[ In Reply To ..]
my company PC does not have anything to do with Kaspersky; it's got Symantec.

Try this - tw

[ In Reply To ..]
I called support, waited for 15 minutes, got India (of course) and was sent an email on how to do it. Here's the gist of it. Hope formatting isn't too weird since I copied and pasted this.

Close all open programs and save all necessary work as this process may require multiple reboots.

Open Internet Explorer, navigate to the MModal Intranet site (https://intranet.mmodal.com) and login.

On the top menu bar, navigate to My Work and choose Software Repository on the drop-down list.

After the screen changes, choose Corporate Platform Software and then Kaspersky (LANDesk) Antivirus from the menu.

Right-click your mouse on 32 Bit Windows Installer and choose Save Target As, select your Desktop as save location at the top and choose Save, the download will then start.

Once completed, go to your desktop and click the LanDesk AV 32BIT.exe to start the install, you will know it has started due to new progress windows opening automatically.

It will now take around two hours for the process to complete, if the message appears asking for a reboot, please do so.

If you have any questions or errors on this process, please contact Support at 888.DICTATE for assistance.

Forgot to say - tw

[ In Reply To ..]
When I went to install, run, download - whatever it is, I got a message saying this could potentially harm my computer and I should delete it. I chose more options at the bottom and it gives the option to run it anyway. I figured this is the company computer so might as well run it and see what happens. lol

License renewal for Kaspersky - ea

[ In Reply To ..]
I remember a year ago we were told the license would only last for 1 year and then we would have to download a whole new program. That is what is happening now to those who licenses have expired..like me..I am about 1 hour down, 1 hour to go for the download to be complete. At least you can work during the download, that is what the tech told me.

Why would you even bother? - just saying

[ In Reply To ..]
It is a company computer. If it gets hit by a virus you get paid downtime while they send you a new one. Why in the world would you want to spend hours on end with Peggy from India? I got the message yesterday and just ignored it.

LOL! You crack me up. :) - Love Just Saying.

[ In Reply To ..]
That comment actually did make me LOL. Sometimes I really love this board.

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