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Ive asked my QA lead and my CCM with no answer - jh

Posted: Feb 19, 2012

Can anyone tell me where I send the constant errors on the same exact thing from ASR to so that they can fix it??? Please

you know that it wont get fixed anyway, right? - never does

[ In Reply To ..]
And even if they do fix it, it will get changed back even quicker. I would create a shortcut to fix it, because soon we will be moved to MModal's ASR instead and its all different.

Yea kinda figured as much... :-( really wish I never bought into this company - jh

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I've made shortcuts for most of the wrongs, this is a spacing problem cant fix it my way...ugh!!!

Been fixing the same things for 6 years - old and burned out

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Good Luck!

Only thing I can say is no way Im gonna be here 6 years.. - jh

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X

Good for you - old and burned out

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I would say that your goal to not be here very long is admirable. I have been doing this for 40 years and ended up here through buyouts. I worked for some good companies and some bad but nothing like this. This company's policies are despicable.

You file a QCare ticket with a document number - dnr

[ In Reply To ..]
and describe the problem. Categorize it under ASR speech recognition as the problem. Results depend upon the person assigned to your group.

I came pretty close last night to sending in QCare ticket with a rant about why can't they get this doctor's ROS and PE right when she says the exact same thing 99% of the time and ASR never gets it right, but I didn't want to take the time. Instead, I just continue to paste my "standard" (example) over the ASR, and the ASR never learns. A lot quicker than making the 4-5 stops per line for correcting, punctuating and formatting.

constant errors - MT

[ In Reply To ..]
If you were in my BOB you would email your CCM and/or Quality Coach and they would handle it. If you are seeing an error over and over again the speech engine can be tweaked to know what the right word is. CCM and/or Quality Coach would put in a ticket.

fix it yourself best bet - North MT

[ In Reply To ..]
The reason your QA and your CCM don't answer you is because there is no answer. Nobody fixes the errors, in fact all they do is make it worse. The people you send things to are tech people with no medical background. It reminds me of when I used to do reports on Microsoft Word as an IC before I bought a medical spellchecker. Every medical word would be underlined and considered wrong. The best you can do is make an expansion (Ctrl-E) to fix it from what ASR spits out to what it should be. For example, now ASR has made its mind up to type the word appearence. I have an expansion set up so all I have to do is hit the space bar and it changes it to appearance.

It has been over 6 years and we are still seeing the same errors. They want documented job numbers because somehow they just don't believe that their Phillips reject speech engine could be making mistakes. Even with job numbers they still don't fix the mistakes and then new ones pop up like skipping words or just putting a genitalia term whenever it is unsure. Much easier to blame the MT or ignore them altogether. At a van. Forminal valley. The list goes on and on.

Have to agree I have never seen Ativan correct..but I did see it correct in place of something else. - jh

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