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Impossible to keep up production - texasmt

Posted: Jul 11, 2010

I transcribe reports, do ASR reports and I also do MME work. I find it impossible when I an constantly "switching gears" every day on 5-6 accounts to maintain a decent production. How can anyone keep up with knowing all the CP's and keeping track of all the details of each account plus do the production we are supposed to do? If someone has a suggestion, let me know. We keep getting all these e-mails from QC regarding a complaint from a customer because a certain CP detail had not been followed. I'm really beginning to not like this profession anymore ;(

You're lucky to only have 6 accounts - I have 17. sm - violetsky

[ In Reply To ..]
I am an MME who just transferred into the North region and have 17 accounts in my "Primary grouping" - only 2 of which I am familiar with at all. So I have 15 accounts for which I haven't memorized the CPs. I just have notes for each of them in a folder on my desk. Each time I get a new report, I flip to my notes for that account. I keep the notes in alphabetical order by account. For each, I have the most important things to remember written in red pen in the margins of the page. That's how I do it. It's awful, I know, but there you go. I miss having one single primary instead of a whole group of accounts to deal with every day, but I've learned over my years at MQ that all the complaining in the world isn't going to change anything, so I just do the best I can.

production - texasmt

[ In Reply To ..]
Violetsky... 17 accounts? That is crazy! Sounds like you have a good system going. Thanks for the tips ;) I agree, complaining is not going to do any good at all.

My QTL just asked for forgiveness - for having to know 33

[ In Reply To ..]
accounts and 200 MTs. She is asking for some time and forgiveness in the meantime as she learns these CPs. What? We are expected to know the CPs inside and out OR ELSE. I've been thrown 37 different CPs in a matter of days. It reminds me of the scene in Jaws where they're out on the sea and Hooper is complaining about something as he steers the boat from above. As Roy Scheider does the scutwork, chumming with stinky, bloody fish bait off the side of the boat, he says under his breath "Why don't you come on down here and chum some of this stuff." Then he looks back and sees the teeth of the Great White Q, er, shark, come up out of the water.

Nice visual! Very apropos! - Bawlin Chain

[ In Reply To ..]
Great White Q!

Production - BH

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Especially when you are not allowed to print anything, this is hard to have a printout of important e-mails about the CPs. I have to send these e-mails to my personal computer, and then print them out.

Same here -- I have 15 "regular accts." No production. - anon

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