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What is your job like when you get overflow? What about errors? - deedee445

Posted: Mar 08, 2011

I am a relatively new MT with a pretty good track record at my current job. I have been working there for about 6 months. Well, we just got a new acct, and my company was understaffed. I have been working myself to death. I should be able to do more, but I am a new MT, and I do not type very fast (about 55-60 wpm, slower when I am tired). They have a certain amt of mins of dication you are supposed to complete each day, and they have been giving me more than that. I have been completing what I could and explaining to them when I could not, but my question is:

Are companies generally more lenient on errors when they give you tons of work? I have had to sacrifice sleep and proper proofreading a few times, and I have been making way more errors than usual (usually pretty much none!). Usually it is nothing big - like saying and or in instead of in or on - if you know what I mean - or missing spelling and "adn", and some punctuation corrections. I haven't heard much about it - I have mentioned a couple of times to my editor and my manager that my work quality has gone down and why, not heard much back and haven't been penalized. I just wonder if this is going to matter or they will sack me when they don't need me anymore? What do companies usually expect of you - do they expect that you do whatever they throw at you, and that you are not wanted if you say otherwise? Would love to hear some experiences that any of you have had regarding this issue.

Just in case anyone suggests it - I have explained my schedule to my manager and that I am getting too much work, and hopefully that will change soon - she has been rather nice about it. Sometimes I wonder if they even look at errors unless they are auditing you??

always quality over quantity - s/m

[ In Reply To ..]

If by "my editor" you mean that every single one of your reports goes through editing/QA before being returned to the client, then all your company really needs is a body in a chair and for your fingers to move as fast as possible. They will probably overlook your errors in this situation, knowing that they are understaffed and that you are overworked.

However, if your reports are not going through QA before going back to the client, you need to be aware that a medical record is a legal document. Small words, missing words, added words, improper punctuation, and misspellings can have a HUGE impact on patient care. If your initials are on that report, you are responsible for what you have typed. You need to find a way to be assured that your reports are on full QA, receive less of a workload, or get more sleep. Quality is the most important thing in this business.

My "boss" will let me slack on TAT before errors - TAT = turnaround time

[ In Reply To ..]
She would rather have it be a little late than have errors in it.

Even little errors like typos or punctuation - those sloppy up a report and make it look like I, and by extension she to the client, don't care about a clean document.

Do you proofread your report before you turn it in? Quick scan top to bottom for errors.

Keep letting them know your situation - that you have a lot (too much) but are working diligently to get it done. Find out which are the priority jobs and which can go to the bottom of the pile.

It is better to have too much work than not enough. Keep doing your best, and good luck!

I agree - work is going through editing, though - deedee445

[ In Reply To ..]
I agree with both of you above - my work does go through 100% QA (at least, when there is a new client like this). That is how the company works, so that is why I just focused on getting the work done. I do usually proofread top to bottom, but as I said, I literally couldn't this last week. I would def. never send in a report like these straight to the client, I am just trying to weigh getting it in vs to what extent I can proofread/be careful in my typing. Thanks for the input :)

You never sacrifice quality just to get a job done. - NM

[ In Reply To ..]
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