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ASR errors/TOO NUMEROUS TO COUNT - BB

Posted: Jul 01, 2010

Has anyone else noticed the numerous errors on ASR?? Words left out, he/she incorrect, the strangest of phrases being picked up by the computer that are not even dictated and the phrases picked up do not even come close to what is really being said. It just seems to me as this ASR is getting worse by the day. You would think after spending all the money on the purchase or Spheris, that some amount of money would be spent in cleaning up ASR. The CCM/and the Q worry about customer satisfaction and turnaround time as they get penalized if they are late returning report. We should just send in these reports as translated by ASR and let everyone know just what, we the transcriptionist, has to go through to clean up the report in order for it to be put into a chart. I just cannot wait until I quit. I have just had it!!!

You are absolutely right - OHMT

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ASR is a joke. It's just a sorry arse excuse to pay us less money. It really is a waste of time and money. It's not worth whatever money they spent developing it.

ASR - Had It Up To Here MT

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As if correcting the ASR actually expedites the report to the client. LOL. Sometimes I just highlight the stupid thing and type if for the lowsy ASR rate. At least the client will have their report sooner. LOL. Makes total sense. I can type it in 10 or 15 minutes, or correct it in 1/2 hour-45 minutes. Of course, then there are the ones that are so bad, that it can even take 1-1/2 hours.

They should AT LEAST take the long reports out of there. Anything over 6 mins on ASR is a disaster.

I've been on ASR since they started it. - CA-MT

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I've been strictly following the rules that we have to to help ASR learn from the very beginning and on the same account (more or less), thinking that this helps the system learn. It actually showed improvement for about the first year. Then it kind of plateaued, but NOW it is much, much worse, and not only with the new doctors on the system. Some of the doctors it butchers aren't even ESL, but when it is given an Indian MDs, I might as well f11 it right from the start. It's really getting so bad that I'm thinking the dirty Q probably laid off the technicians who were working on it in the beginning, thinking ASR can run itself. When you come to think of it, don't you think MQ is trying to replace us ALL eventually with machines?

Hope this string is not moved. - Adios

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Last time comments were made about ASR it was moved to VR page. This is all about MQ, not VR. I have no idea what value there is to the client to have ASR. It does not help them one little bit except for cost. That is where we come in. We are the scape goats. We take less pay for the fact it is ASR, when in fact, and I challenge management to prove me wrong, it is not faster to edit on ASR than to straight transcribe.

It is nothing more than a marketing tool until it is fixed. It is BROKEN. It does not work. It does not make the dictator's life any easier. They get the same report in the end. It CERTAINLY does not make our life easier. Whose life does it make easier? Then client. It is marketing only. Nothing else. It serves no other purpose than to give MQ an excuse to pay us less and pass the savings on to the client. SHAME ON THE CLIENT if they have any knowledge of this.

But we are still turning it into a beautiful report - anonymous

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for 40% LESS MONEY. Why wouldn't the Q love it? We are the only ones for whom anything has changed. Reports still go to hospital. Q still gets paid. We get paid less. End of story. 40% less money. Reports still typed and on the chart.

Yes we are! Called class. - Adios

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We have class. We care about the quality of our work. Even if we get hit hard, like 40% hard, we believe in what we do. We will not compromise. Therefore, we are taken great advantage of. We have class and ethics. We are a dying breed.

But let's here it for us! We will not compromise! Despite the mistreatment we endure!

I honestly have seen a decrease in ASR - performance in the last

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few months. It has gone from bad - to ridiculous. Like you said, words missing, jibberish, added words that no matter how you listen just ARE NOT there -- it has added them. Really bad. Putting in words that are not even remotely the same thing - maybe starts with the same letter is all?

I have seen it too. - Adios

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I still believe it's because nobody is at the wheel.

Watch your next several reports. The dictator will repeat the same word, speaking perfect English, and ASR will pop out 3 or 4 different words.

Medicines especially are very scary. ASR puts in a real medication, but totally the wrong one. Not good. Thank God MQ has those of us who care.

Agree. ASR is apt to put cyclobenzaprine for - cyclophosphamide.

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Seems like it just gets close or "guesses." That is scary. That would imply it can THINK.

I'll go you one even better - CyberlandMT

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Today I had one where the medication input was so close to the actual one it should have been, it really was scary. But you know what? That med the ASR put in is a commonly used drug in a different country (I researched it)...you know where without me having to say it. Hmmmm! This is not the first time I've run across something like this either. Funny monkey business going on for sure!

Cornerstone - MarineMom

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I have noticed that Cornerstone is going downhill, too. It will completely leave out the headings for Allergies and/or Medications that it used to put in, and still does put in for other reports. Most of my docs do not have accents, but VR is getting worse. There are some reports that are okay, and then there are other ones that are simply mind boggling.

What's Cornerstone? nm - ?nm

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nm

Spheris platform ~nm - MarineMom

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nm

Sounds like a classic "Too Many Chefs..." - Spoil the Broth

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I can always tell when there are newbie hands in my account because this sort of thing starts to happen. No matter how much training they seem to get, there are those MTs who simply must put their "personal" touch onto a report in spite of client profile, etc.

Probably some newbies are on your account(s) and that's what causing the sudden apparent disintegration of the integrity of the system. Try reporting the incidents and see if they can't be corrected on the backend.

Good luck...It totally annoys me when I can tell there are a few new MTs on board doing their own thing in spite of instructions to the contrary.

Noticed it recently and today was the worst. Reports that had to be - completely retyped.

[ In Reply To ..]
nn

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