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Transcription errors - dana

Posted: Mar 01, 2013

I have been working for Nuance since November. Not my choice, BTW. Does anyone look at their FIESA alerts when they are sent to your email? I am wondering how much experience some of those people have. I have seen errors that they say I did that, after my 31 years of experience doing transcription, I know I did not or would never do. I had one yesterday that said the error was "will follow with you". The correction they put was "will follow with you". Now correct me if I am wrong, but I think those two are exactly the same. and they posted it as a major error. Unfortunately, there is no way for me to check to see if what I put and what they say I put are the same, as it has already been corrected. I personally think they are trying to screw me over. I can't wait to get another job.

errors - mt

[ In Reply To ..]
Exactly, you are being screwed over. I have had many major errors lately that I am certain were not mine. As you said, you have no way to prove it. And spending your time to look up the "major" error, copy it to send it to supe, is just not worth the time.

I did take the time to get about 4 reversed because I simply stated these are not 1 point errors, but it takes up to much unpaid time.

I have been transcribing for 20+ years as well. This is ridiculous QA/QC (whatever it is) and I said that in my email too.

WHO IS POLICING THE GRAMMAR POLICE IS MY ONLY QUESTION?

If your TL doesn't respond to dispute who do you go to? - anon

[ In Reply To ..]
I have a report that they gave me a major error on that I know absolutely is incorrect. I keep sending it with the Acct Specs to prove I am correct and that it should be reversed but my TL has not acknowledged it in the 2 months I have been requesting a reversal.

What is the next step? Is there another person I can send it too?

My TL responds to maybe 1 in 5 of my emails.

They do it all the time - NuisanceQA

[ In Reply To ..]
I get them like that all the time. What's even more interesting is how they minus off 1.0 points for that kind of error!

And by the way, what the heck is a "Noncomment" error, that we get back that has points subtracted, but NO corrections on it whatsoever? I've had as many as 5 points deducted with no comments, nothing. I asked my TM, but do you think I am worthy of a reply?

Not on your life.

QA Nightmare - Unbelievable

[ In Reply To ..]
See anything wrong with this "verbatim" SR sentence? According to Nuisance QA it's 100% correct. LOL.

"After a motor vehicle collision through the emergency room, this gentleman was admitted to the hospital."

Is that right? Were any of the hospital staff injured in that emergency room wreck? I don't think that is quite the picture the dictator meant to convey, but for hairsplitting sake, it IS VERBATIM, making it perfect. How apropos.

One thing is for sure, this is not FORD, quality is NOT job one here. LOL.

See thats the thing that drives me nuts and the reason - I never want to work for Nuance.

[ In Reply To ..]
Do they just pull those type of stunts or correct things that dont need to be corrected to make their positions seem more relevant? I mean really, why not just do away with all the layers of QA and downsize that dept a little bit. I think they have way too many people with too much time on their hands. Seriously.

transcription errors - cat

[ In Reply To ..]
Look on the error and see if it is client feedback. If it is, for some reason we are told they cannot tell us what the exact error is that the client found, but we should just disregard and it does not count against us. Makes really no sense, but that is what I have been told.

This whole thing is ridiculous, we know it, they - know it. Seriously, SM

[ In Reply To ..]
think about getting errors for not typing THE PATIENT but only typing PATIENT, for not putting an "a", stuff like that. When you think about VR and what it puts out, and you think about the fact that VR is going to replace it, it is just laughable. What would happen if VR just put out the word PATIENT and it was dictated THE PATIENT with no editing from an MT? Do you think it would present a problem with the client? Who would the client blame for that? Does the client really care about that? I don't think so.

I have been told, and I agree, that the reason for these idiotic errors is for one thing only and that is to prevent bonus pay. It makes perfect sense. It's quite insulting to all of us.

VR - new but old

[ In Reply To ..]
I have gotten this one dictator a few times in the last few days that I have never gotten before. Strictly VR. Starts off by the fact that it is miscoded in the top. She has put the attending in both slots as the speaker and the attending instead of herself so that has to be corrected, wrong patient was listed, so have to look up the correct patient and input that for her and THEN starts the wonderful dictation. I honestly have no clue how this even got typed, but I would say that at best probably only 1 out of 15 words is correct. It is like the fingers are on the wrong keys, nothing makes any sense at all, I just end up having to delete almost the entire dictation and just retype the whole thing. Completely ridiculous and a lot of wasted time on my part but by the time it goes through it is right!!!! but no thanks to VR

I hope you put in to your TSM to get credit for straight typing pay for it. - and any others like that.

[ In Reply To ..]
That will also probably help get things moving regarding notifying the dictator on how to input ID correctly, etc. Regardless, you deserve straight typing pay for it. I've had to do this on about 3 reports so far and never had a problem getting credit for the lines (they can see what the original SR draft looked like to confirm).

thanks for info - new but old

[ In Reply To ..]
Thanks for the info. I will do that. I thought about it but had not known if they would do anything. I have a great TL so I was just thinking of telling her so they can let them know.

verbatim accounts - Nuance MLS

[ In Reply To ..]

I have worked on a 'verbatim' account. I have been told by both QA and my TL that if a sentence obviously does not make sense, it is to be corrected...verbatim or not. This sentence about the emergency room that you cite is definitely something that I would have corrected because it Does NOT make sense. QA was wrong for not correcting it.

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