A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Medical Reception, all help would be appreciated greatly!!! - mtme

Posted: Jul 15, 2010

I have an interview tomorrow and I am so excited I can barely contain myself! The only problem is that it is in medical reception and I have never done it. I have done basic reception for a plumbing company and have done transcription for 5 years. The only reason I need this job is because I deperately some extra income coming in and this job is only 2 days a week, which makes it perfect since I am a single mom of 3! My ex told me he would rather go to jail then pay child support (he hasn't had a job in 4 months btw). If I get another full-time job somewhere else I will lose my insurance through the state and I cannot afford it through my MT company! My son has seizures so I really need it. I actually called the DHS office this morning and she told me I would lose my insurance if I got a second job. So it's like I cannot get ahead! I don't want to be on state insurance but right now I have no choice until my son grows out of his seizures or I can find a stable income job.

So I need all the help and advice you can give me! I have been looking online to see if I can educate myself on software that may be used and things that I might need to know when I do go for my interview. The medical reception career seems to be one that is very hard to research! If you have any kind of information what so ever PLEASE PLEASE PLEASE share!!! Thank you so much in advance!

Good luck tomorrow! I loved that particular line of work... - Hayseed

[ In Reply To ..]
It can be fun but it can be trying. Like anything else, the more you do it, the more confidence you will gain.

USUALLY the job entails greeting patients at the window, taking their insurance info, updating their demographics (change of address, phone number, that sort of thing), maybe taking a copy of their insurance card, and collecting copay or past due balances.

Answering phones, photocopying things, maybe scheduling appointments with other providers while the patient is standing there (i.e. if they refer a patient to a specialist), or booking followup appointments for the same doctor while the phone is ringing, and while other patients are waiting to be checked in/out, and while drug reps are waiting to sneak in. It can be really fast paced, depending on how big/busy the practice is or how many people they have working behind the desk.

Some places require you dress fancy, some are okay with "street" clothes, some require scrubs. For the interview itself, I'd dress to the 9's but NO perfume and go very light on makeup.

I loved the fast pace myself. The only downer was getting sick over and over for the first few months until the immunities built up (seriously--always worked for family practice so colds were a constant and then like magic, nothing ever made me sick again).

Best part of the day though--was turning the phones over to the answering service for lunch or at the end of the day. :)

Good times...good times. Good luck! Don't forget to SMILE! :D

Good Luck!! - newbie

[ In Reply To ..]
Wish you all the best!!

medical receptionist - ej

[ In Reply To ..]
Since you have been a receptionist before, it should be a piece of cake. I have been there and done that too. Each doctor is probably different, may include filing, etc. I am sure you can do it since you can do transcription. Prayers and best wishes.

Learn or refresh quickly insurance information. sm - RoadRunnerMT

[ In Reply To ..]
I think the biggest thing you may likely run into is the insurance. Just refresh the normals like Medicare, Medicaid, what 80/20 means, what PPO and HMO mean, out of pocket max, deductibles, etc. Most offices I have worked in the reception job entailed collecting insurance info and copays. Good luck to you!

Medical reception - little c

[ In Reply To ..]
I have been a 911 and reception for years. Most importantly be yourself! Relax!It is going to be about phones, have you done them? Multi-line? Have you scheduled clinic and patient appointments? It is not that tough to learn btw. Customer service experience, insurence claims, preparing charts. That is what it entails. Best of luck. good experience to add to a resume. Hugs.

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