A community of 30,000 US Transcriptionist serving Medical Transcription Industry

TT Managers are appreciated (sm) - Another TTMT

Posted: Feb 11, 2015

I have had only good experiences with TT account managers. They have always answered my emails promptly and been very willing to be flexible with my scheduliing. AD has always taken the time to make personal phone calls to MTs when more info is needed or something didn't go through the system, to make sure they get paid on time. I'm sure they share our stress over the accounts going to EPIC. I just wanted them to know they are appreciated for all their hard work.

I second that! sm - ColtsFan

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I think she's the best too. She's always worked very hard for us. She has gone above and beyond through all these changes.

I agree, but could someone please please tell me (sm) - me

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who AD supervisor is? The only AD I know of is the tech guy. Please?

Um, she is close to evil - Tass

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I agree, AD is special. I especially enjoyed:

1. February 9, after 5 days, an email from her stating We are no longer convering ** and **

(No info at all after that, just this nice crisp line)

2. Before you log in, plz contact me, we don't want to put too many people on as the volume isn't that large

(Cute, this was in reference to where we were all going as our volume dried up).

She is not evil, just part of a bad machine. There are ways for them to reach out to us in different way, but they do not. Lack of interest and matter-of-fact attitude on job stress this last month especially, leaves one wondering why we are letting ANY of the suits off the hook, and also managers.

Disgusting company. I cannot even plan future now as it has been destroyed by no info.

AD is about as nice as she can be, given - the circumstances

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I object to the word "evil" in conjunction with her personality. I don't think you have any idea of the position the managers are in if you can say that, or are just completely self-absorbed in your own world.

Humm - Tass

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Yes, I am absorbed in bills and rent coming with no indication from ANYONE at ImedxVille what the status is of the future, or just 2 week notice courtesy. Yes, absorbed I am, like probably you when your account, backup account, or 3rd backup account dries up to go, let's see, hum, tons of hospitals/accounts no more, all at same time, obviously not hospitals conspiring, let's just say Imedx has keep quiet on shifting everything. Love.

I say this in the most friendly, calm, peaceful way-- - find another job---this is not

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going to get better. That has been my solution, and it is a great relief to have made that decision. I'm not trying to be sassy and tell you to buy clothes, get out, and all that stuff, just apply, and do it now.

I agree. - Another TTMT

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All these years with my saying SR could never take over I have to admit I was wrong. The powers that be really don't care about accuracy in records. They really are oblivious to the fact that this technology will provide the platform for multiple malpractice suits so cost-effectiveness is out the window. All the suits care about is to CYA. It's all on the doctors now, who will be blamed for not proofing/editing their reports before signing. I never thought I would see the day that the health care industry would act in such an irresponsible way but it has happened. I think all we can do now is get out.

I wholeheartedly agree. As did most of us, (sm) - Old Timer

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I took great pride in my work. I remember the days when I had not so good production because I spent hours in the Dorland's looking up words. I cared. The doctors cared. I was always happy to get feedback on any errors that I had made. Now it's just a business like any other, and as cut throat as they come. It's very sad that it has come to this but I'm thankful I made it as many years as I did and supported my family.

Have you ever considered - imedxMT

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that the managers are just as in the dark as the MTs are and that they can only convey the message once they get it themselves. I have found that the managers are really on our side, and that has been MY experience from the moment I started work with TT. It's the Imedx folk that think we're not important enough to be kept in the loop about what's going on until we're affected by it. Imedx doesn't even have the decency to speak with us directly. Every time something is sent from the "higher ups" the managers are the ones who always have to forward the emails to us, as most of us wouldn't get the messages otherwise.

TT managers - JJ

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I love this post and totally agree with you. The managers are awesome and what everyone needs to realize is that they can be victims, as we can be. Think of all of the changes getting thrown at them, as well. In my experience, the companies were told different things by the hospitals, and the hospitals gave the shaft - so at times, stuff happens not under their control. Matter of fact, a company I worked for for 15 years was misled by the hospital, telling us we had a month left - when in fact, the next week they went VR and let us go.. AFTER 15 YEARS!!! See, the more warning they give, you have some that will jump ship and some that will sabotage their system... so everyone really loses.

Um, multiple accounts in a month lost? - Tass

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Okay, I am really trying to make this work. It would not be an issue if we lost accounts over a period of time, BUT...you certainly agree that to lose multiple accounts within a month is not hospital sided, it is IMEDX losing and also SHIFTING work away. I won't go so far as shipping it off to the Phillipines, but I am sure they are not sending it to Germany

Talking out of experience - JJ

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I understand what you are saying; however, I am speaking out of experience. I was a transcription manager before and being I was remote, I knew VERY little about the "office politics" going on. When I was told our company got bought out, the assured me that me and my department would be given ample notice and the even told me they were keeping many of us. Well, they let go of 64 of my girls a week later, kept 10 of us for a week, then we all were dismissed. Come to find out, the docs were all getting trained on a new VR platform, they only kept us 10 hanging because of the older docs that needed more time getting use to it. I HAD NO IDEA and I know many of my girls thought otherwise... but in all reality, we all were in the blind.

I just don't like One Liners - Tass

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Managers who use one-liners saying we lost accounts on such major issues are guilty of being very, very Very, VERY insensitive.

They are bound by company policy, and it clearly states in the - Company handbook

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That the company has the right to "moniter" their emails, so they have to be very careful what they say.

In the dark - SadMT

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Well, it sounds like all of you are better informed than me, I have sent her multiple emails which go unanswered, I no longer get updates from her, I still get updates from others so I'm not sure what the problem is. I really hate being treated this way, not knowing at all what is going on.

who is she? - Initials? First initial? Last?

[ In Reply To ..]
nm

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