A community of 30,000 US Transcriptionist serving Medical Transcription Industry
How do you get management to listen. - Ticked off.
Posted: May 30, 2012
The MTs on my account have constantly complained about 1 doctor on VR who does not belong there!! We are simply typing his reports for the lesser pay. We have complained directly to our supervisor about it and nothing has been done because we do not send the reports to QA. Certainly, you can understand what he is saying, that is not the problem. The problem is he will not speak in complete sentences, and spells everything, so how can you send this to QA? It significantly impacts production, and we are often out of TAT.
Now, another doc has started dictating from home on his cell phone. Driving me nuts. I have written a couple of e mails about this, and sent MUCH of his work to QA (which they will not be able to fix either). I have received no response and this is still happening. Why can't they go to the client about issues that cause their reports to be incomplete. Why is it you can not get a response to e mails about improving quality and production. Why is it that if QA has a problem the world stops turning until something is done about it? Have any of you addressed this issue with your company? Did they take any action?
Vent over.
Nothing you can do. They do not care about the MT - sm
[ In Reply To ..]My last job I emailed the owner. She claimed to care, but her actions spoke way louder than her false words. She just basically said there is nothing she can do. Yeah right!!! I replied thanks for addressing my concerns!
What burns me up. - Ticked too.
[ In Reply To ..]Is when you FINALLY get a return e mail to address very important issues, and the sup tells you how busy she is, how many MTs she has, dealing with the clients, and how much work she has to do. HELLO - That's your job!!!! This is supposed to be a team effort. I do not know how to politely say, "These things are your job, just as transcribing and editing are mine, and you are not doing a very good job at supervising or managing." Anything that helps an MT with quality and production, as well as TAT, is very important and should not be ignored. Not good for the MTs, the company, the patient, or the client. How would they feel if we ignored their e mails, and said "Sorry, the account is running behind. I have been so busy, I have not had time to look at your e mails or respond." I have even sent e mails that stated, "second request" and "third request." I stopped after third. Sad, I do not want to take the if they don't care, I don't either attitude because this is MY INCOME HERE.
Here's what - you do
[ In Reply To ..]you pull out your confidentiality agreement and associated documents. You review them with a thinking mind. You then contact the appropriate person not at the company you work for rather at the client company. Follow your confidentiality agreement. Contact not the transcription people at the client company. Think. Inform of the problem and what the solution is. Request a response. Do this each time you encounter no response from management. Inform the person you contact at the client company that you are contacting them due to continual non-response from the company they contract their work out to. If necessary, start at the beginning of this message and do it again, repeat if necessary.
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