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On 10/8/13 I downloaded Antivirus Security Pro per instructions and they immediately charged my credit card $99.99. It was started that I was automatically granted a 12-month access in which to re-download at any time. When downloaded, there was an icon on the desktop and the program listed in the folder on C drive. My old antivirus was still good, so I did not try to the product right away. Around 11/1/13 did try it and it had disappeared, icon and program. Tried to re-download, but could not without paying another $99.99. Immediately notified company. On 11/15/13, I received an email stating they had approved full refund of my money within next working week, then stated next 21 business days. I contacted them again 12/13/13 and 1/13/14 without reply or refund. Today is 2/25/14 and I still have not received my $99.99 credit and they no longer answer emails. Then emails received were from http://techprotectorltd.com/.