A community of 30,000 US Transcriptionist serving Medical Transcription Industry
I formally worked for Transcend Services and would advise people not to work for this organization. They are now switching over to Nuance, but stay away from them. They are extremely critical of everything you do. This is supposedly because they think they have such high standards, but they just enjoy being mean and critical to transcriptionists, who pay everyone's salaries. They terrorized the transcriptionists with their QA reviews, so much so that many transcriptionists refuse to do a lot of foreign doctors that might bring down their score. I tried to do all the foreign doctors and was raked over the coals all the time. The hospitals they type for also enjoy nitpicking every single error. I had a QA review in July were I supposedly got a score of 96.6%. Their standard is 98.5%. I was told to get my score up or I would be terminated. When I looked at the reports that QA did, I noticed extremely minimal errors, like putting 9/8 for September 8, and I only put it because the doctor said it. So I corrected all the things they picked out and thought I was doing fine. Then in September my manager, who is an extremely mean, evil person, did had one of her pets in QA do a review and said my score was still 96.6%. I never got to see any of these reports or challenge anything. There were no standards for QA. I could ask 3 of them the same question and get 3 different answers. Then she said I committed a HIPPA violation by putting the wrong doctor down for a copy. I was doing another foreigner who didn't spell the name. I supposedly sent a copy to ***** instead of ****. I was fired immediately. I told the manager I have multiple sclerosis and I will be homeless without a job. Her answer was "too bad." She has caused a lot of people to quit, but Transcend keeps her on for some reason. I also don't think I committed any HIPPA violation, the hospital has the charts and access to the doctor. They need to check that out since I can't. I think it was just blown out of proportion since that manager didn't like me. I had discussed by email with a former team lead who she managed to get rid of, about how she treated the transcriptionists badly and that they should get a raise sometime. I also had asked my manager 3 times to be full time since I met their criteria of $900 a pay period. That's why I was fired. This is a really bad company and very stressful to work for. They will make sure you never make much money because you are spending most of your time trying to fine every little picky error in every report. It's just not worth it.