A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Question for current/past SoftScript employees.. - Livewire

Posted: Sep 20, 2011

Wondering if anyone has been let go because of sending over 8% of work to QA. They expect our line count to be at least 135 an hour (which for the most part is easily done), our accuracy to be 98+ and under 8% to QA. Sometimes this is not possible. I do everything I can to not send to QA (relisten, utilize google, books, relisten, adjust speed/sound, did I mention relisten, relisten, relisten).....but lets face it there are a boatload of dictators that are just impossible. They would rather me keep their precious 8% intact versus sending a report I am leary about to the client only to get slammed later when the client complains. I'm just curious if anyone else is/has been in this situation with them before. I have worked for a number of companies but this is the first time I've dealt with this before.

I think SS is reasonable - NWD

[ In Reply To ..]
I often end up sending more than 8% to QA, and although I've been encouraged to decrease that amount, no one has ever threatened me with termination. I have received reports back that have been through 2 QA editors and STILL have blanks in them, so at that point everyone just knows that it's the dictator, not the transcriptionist/editor. SS obviously doesn't want to get complaints and/or lose clients (or HIPAA fines), so better to have more work for your QA editors than to lose clients because MTs are sending in work they shouldn't. For the most part SS is supportive of its transcriptionists and acknowledges that some ESL does are just really impossible.

I am going through the same thing right now - Another frustrated SS MT

[ In Reply To ..]
I have scored well above 98.5% on all of my audits and I try to make my line count, but the threats to take further disciplinary action if I don't get my QA percent below 8% makes it near impossible to meet my line count. I look at my editor reviews and I would say 90% of my blanks are not able to be filled in by QA either. This, IMHO, makes for a legitimate blank and should not be counted against our QA score. I feel like I can't win for losing. I am to the point where they will just have to fire me, I can't make the dictators speak any clearer and I'm not going to guess at something just to keep from putting a blank.

I can totally relate. I've noticed many of my blanks are - Livewire

[ In Reply To ..]
unable to be filled in by QA as well. Also, I don't think they are taking into consideration that probably at least half of what I send to QA is because of missing patient demographics and I just started a new acount last week and was told to send the first few batches to QA. I'm with you, can't win for losing. I'm not a lazy MT. I go back and relisten to all blanks but there are just some that are completely inaudible so I guess they'll be firing me too. Thanks for posting. Not that I want you to lose your job, I just feel better knowing my head is not the only one on the chopping block! Wish you the best of luck :)

blanks in reports - frustrated also

[ In Reply To ..]
I am also in the same position. It is very upsetting.

Another, print out o copy those post-QA reports, t - 90% ones, and show them

[ In Reply To ..]
to your manager next time this issue comes up. If QA is really having that much difficulty too, people evaluating your work may be underestimating the difficulty of the work you're given. Document your case or you effectively don't have one. Good luck.

try working for the Q then if you think that is - unreasonable

[ In Reply To ..]
less than 5% to QA or a 3 cpl reduction in pay (even if QA does not fill in, which they never do) and a 99% accuracy rate!!!

My primary and secondary accounts are both 0 blank accounts. So far, sm - Colorado MT

[ In Reply To ..]
no one has said anything to me, but I just started a few weeks ago and I am only part time. There was an e-mail from the PM saying that she had taken that into consideration and was revising the e-mails she had sent out. I cannot think they would penalize you for leaving a blank. In fact, the trainer emphasized the importance of leaving a blank if you were at all unsure. I'm sure there are some who abuse the system, though, and maybe this is just a scare tactic to get the lazy ones fired up.

Glad I don't work for them anymore - Happy MT

[ In Reply To ..]
They are so mean and demanding. By far, the worst job I have ever had. There are normal companies out there that care more about patient care than bullying their worker-bees. I have a theory that they hire all the time and fire all the time simply so they do not have to keep you on long enough to receive benefits, PTO, etc.

The company I work for does not care how many you send to QA. They would rather have it QA'd then go off to the client wrong.

Again, just SS's way of trying to find a way to hurry up and fire you.

happy at last - exSS

[ In Reply To ..]
worst place I ever worked. never a kind word, just berating the MTs constantly and always wanting work on your days off or after your shift is over. glad that's behind me, have my life back.

Similar Messages:

Mar 29, 2011

If anyone who recently worked for Keystrokes or still works for them who worked overtime without getting paid for it, please let me know. Thanks. ...

Nov 01, 2012

Hiring process, training/training pay? Ease of use of platform, ease of obtaining line counts, pay, paydates, benefits, insurance premiums, time off, etc. TIA ...

Oct 06, 2012

claim form was updated only 2 months ago with several details you will almost certainly find useful http://www.dir.ca.gov/dlse/howtofilewageclaim.htm http://www.dir.ca.gov/dlse/DLSE-55-overtime-sheet.xls Note these gems: [ If you have been retaliated against, you may file a retaliation complaint by filling out another form, “DLSE FORM 205.”] 4. Are other employees also filing wage claims against your employer? â��YES â��NO â�� I DON’T KNOW & ...

Aug 04, 2013

I'm just curious because I'm actively looking for anything other than this MT crap. On my main account, most of this a.m. no work. Now all of a sudden there's work plus they want me to move to another count to help out. Why didn't you need my help this morning? Sorry, but my shift ends now and I'm outta here. It seems every day there are people quitting - I can't wait to jump on that band wagon. :) ...

Dec 23, 2014

Any info from past or present employees working with United would be greatly appreciated. Thanks in advance. ...

Mar 18, 2010

Any info appreciated! ...

Jun 12, 2012

Would like to hear from current or past MTs who work(ed) for Phoenix Medcom in regard to having enough work, paying on time, etc. Would be interested in any info at all. Did they treat you right???? Thx for your help. ...

Apr 19, 2011

s ...

Apr 28, 2011

I have recently been offered a position with JLG. I have checked the archives for info on this company, however, most of them are from 1-2 years ago. I am interested in any info a current employee of JLG can offer to me regarding this company - good or bad. ...

Jun 28, 2014

To those of you who work for PF, is the second test after the phone interview difficult? I thought the first test was challenging, but not that bad. If you pass do you get hired? ...

Jan 20, 2012

I am a former TT employee and I know I'm jumping the gun a bit, but have any of you received your W2's? ...

Dec 30, 2012

Has anyone received their "follow-up call" yet to the survey the employees were asked to fill out over four months ago now? We were again assured about a month ago that this would be made a top priority. Also, is anyone else typing on a radiology account right now at the $1/report rate? Just curious if anyone would be willing to share on average how many reports they are typing in a pay period at this rate. ...

May 20, 2013

I will be interviewing soon for a position at Accentus. Since they are a part of Nuance, I thought I would post my questions here. I want to get the opinions of any current workers. Do they run out of work often? Is the Apex platform anything close to the Escription platform? Is the STAR team really worth the extra per line or is it too much to take in? I have seen posts on here from last year, but want to see how they are currently. Any input is greatly ...

Oct 01, 2014

Keystrokes had an ad on 9/25 and was wondering how they are to work for. The recent posts are talking about not getting paid on time, etc. Any feedback would be very much appreciated. Any happy MTs working for this company? Account is straight typing for pediatric hospital. What is pay for straight typing and do they pay for spaces? Also any comments on benefits. Thank you very much. ...

Jan 25, 2010

I have an interviewed set up for Wednesday. From what I've read, I would prefer getting a job elsewhere but when you have bills to pay that's not always a viable option if nothing else comes along.1. Does Spheris only hire employees, or do they also hire ICs? 2. What is there requirement in terms of lines per day?3. Do all MTs get the same line rate or do they pay based on experience? 4. Are you required to do VR or can you request straight typing?6. What ...

Oct 06, 2010

I've read thru the archives and didn't find a lot of recent info on Diskriter. I've been offered a position with them and would like to hear the pros/cons, good/bad/ugly from current or former employees about this company and what it's really like to work for them. The recruiter sounds great, but I know that doesn't mean a lot in the big picture. If you've worked for DR or currently work for them, I'd love to hear from you. Feel free to email ...

Jun 01, 2012

I've worked here since the start of the DMT project. I was hired by the person in charge of the project, but have had to deal with the CEO a few times during the past few months. I'm wondering - does anyone else have a hard time with the CEO? She seems to be very.... egotistical. I have had nothing but GREAT experiences with the lady who is the Migration Manager, and the guy who is Senior Project Manager is awesome (in fact, if I remember correctly, he was the person who brought th ...

Dec 03, 2012

Steady work load? Lots or little ESL? SR or Traditional? Pay scale? Pay on time? Any info would be helpful. Thanks in advance. ...

Jan 30, 2013

I just accepted a position with TransTech. I feel really happy and blessed to find something FT in this economy, and benefits sound great. Current TransTech MTs: Have your experiences been positive? ...

Jun 24, 2014

who are using a text expander other than the one in the program? I'm not having much luck with it. Also, are you using any macro program? TIA! ...

Aug 06, 2014

Looking for any info good, bad, ugly, such as pay, pay on time, flexibility, dictators, etc. Did find some in the archives, kind of disappointing. TIA ...

Jan 13, 2015

Looking for information on this company from current employees...how do you like it...do you stay busy...and what do they pay for VR and straight transcription ...

Mar 02, 2015

New jobs posted today. I would appreciate any information. Thanks! ...

May 19, 2015

I did a search for TTS but only old comments are coming up, 2011 is the newest I could find. Anyone care to comment about this company? I know companies do change sometimes, so I thought I'd try to find some recent feelings on it. ...

Oct 24, 2012

Any current employees at Keystrokes care to comment on how things are there these days? ...

Sep 18, 2014

...be interested in or willing to participate in any litigation against Nuance for lost time or wges stolen. If this does not apply to you but you have friends or colleagues that might, please direct them to that post as well. Thanks in advance. ...

Oct 03, 2012

Just hired. This is my 2nd week. Been an MT since 1986. I get NO communication from my mentor or production manager. I added them to Yahoo messenger as instructed, but they have yet to accept my invite. I have asked questions of the production manager via email with absolutely no response. My mentor did answer one question via email. Yesterday, problems with the software. Down part of the day. Today, it loaded with an enlarged screen. Could not see physician area. Voxplayer ...

Nov 06, 2012

I just started at SS around 2 weeks ago - have gone through the training, being assigned to a production manager and a mentor, and all. My question is this - does anyone else (or DID anyone else) have trouble with getting your mentor to answer your questions regarding reports in a timely manner? There have been times when I've been transcribing a report - needed an answer to something I couldn't find on the acct specs - and couldn't get an answer back to my question. Or, I' ...

Jun 06, 2013

Interested in feedback for any MTs currently working in positions of Medical Editors for SoftScript. They are poised to come into our hospital causing us to move from Nuance to Softscript platform. Heard SS has no Voice Recognition?? Can't be true, right? Huge technology step backwards if true. Can anyone currently working for SoftScript comment on their work experience for them and how much MEs are paid? Thank you so much! ...

Sep 20, 2013

Can anyone give me current info on SoftScript? Do they have plenty of work, pay on time, line rates, platform etc. Thanks in advance. ...