Posted: Dec 30th, 2015 - 7:56 pm In Reply to:Why not contact HR? - sickntired
...that the TSM in question might be out for personal/health/FMLA reasons?
Is there another TSM covering for the TSM that is out? Good. Now, if the covering TSM is not adequately answering your account-related questions, then go straight to the COM on the account. Spark, email, or call him/her.