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I know how some people are probably making - at least decent money on

Posted: May 10, 2011

ASR. They aren't following client profiles and not even reading the output based on what I saw on a report from today that I looked at! No wonder we have been told the client has been complaining about quality.

Well, got news for ya, people SHOULD be making decent money.... - Kiki1

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Maybe you aren't one of the MTs who have 20 different accounts per day to work on, but if you looked at a different CP for EVERY account, you'd make about 2 bux an hour, so I don't wanna hear about how the "client" is complaining; if they ARE --it's MQ's fault NOT the MTs who just want to make a DECENT wage.....

I am one of those dummies who listens to every - word, corrects every comma,

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puts out a 100% quality report, and am wailing that I am not making any money. But I can't live with myself any other way. I can't put out the inferior work.

I too am one of those "dummies" who - dnr

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listens to every word and puts in all the punctuation along with going by the CP. And, as everyone who does follow the CP, spend too much time checking the CP. There are plenty of clients who have absolutely ridiculous time-consuming CPs to follow. We should be getting paid at least as much for ASR editing as we get paid for transcription. Even stopping for formatting, which we wouldn't be doing if we were typing, costs me money. Then, add to that, stopping every third to fifth word to correct the ASR, either because it is wrong or words are left out, and/or punctuation.

Well, I engaged brain long ago and made expander entries - according to account specifics.

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Each account gets its own letter to head up key entries so that each expands according to client preference. Sad that those OP mentions don't bother. From personal experience, I can strongly recommend the benefits of looking for ways to be good over manufacturing excuses not to be.

I wish somebody could give a "for instance." I - still do not know what

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"key entries" are? Like what key for what? Why is it helpful? Would it not be more trouble to remember what key is for every facility than just to type it? Does it even help with ASR. Expand your answer if you could. I would love to get back to making some money. I used to make money. I don't think I have gotten worse. I am not averse to change, but nothing I have been taught in the "tutorials" has been a lot of help. I use the autocorrect feature extensively. Thanks.

Director of IT at Jonesville Hospital wants the - Clear as mud, I hope. :)

[ In Reply To ..]
HPI header to read "History of Current Problem, as Related by Patient." Doctors of course ignore this and just dictate HPI. You can't remember it either, so you put it in your expander and name it JHPI (J for Jonesville) and it rolls out just the way the client wants. You do have to remember that Jonesville's the one that's guaranteed to complain if you forget any of their special requirements, but that's the easy part.

When my company told us from now on "h.s." was to be transcribed as "at bedtime" for all clients, I just changed my expander entry of "hs" to expand, not to "h.s.," but to "at bedtime." No goofing up and forgetting.

I used that example because I have a brand new account that comes with a long list of old-style ways they want stuff done, including "h.s." as "h.s." I haven't had time to enter them all yet, but their entry will be named their initial+hs and expand just the way they want. Again, since they're so fussy, all I have to remember is their special requirements have abbreviations designated by their initial, not what all their preferences actually are.

BTW, "Key" just meant whatever terms need to be treated this special way.

OK so you are just making specific headers and - autocorrect for a hospital.

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Got it. Thanks.

I hate all the ADT info and carbon copies - anon

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time waster and money-stealer that I don't get paid for. Haven't figured any way to speed that process up.

Client is complaining about quality of "transcription". - so sad

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I put transcription in quotes as it is ASR output. The complaint has not been about formatting.

Correction: When I said "MQ's fault" I meant - Kiki1

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the company's. I forgot I wasn't on the MQ board. :)

To MTSOs: Pay your workers a wage they can live on, - preferably by the hour, not on - sm

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"production", and watch quality improve. Or, if still determined to pay on production, then acknowledge overtime worked (you know we do it, you just don't want to know acknowledge it or pay for it), and increase cpl earned beyond 8 hours. Offer higher cpl for years worked for your company. Reward loyalty, and your workers will continue to be loyal. Blow them off, and they'll blow YOU off.

Pay MTs more per line for typing horrible-quality voice files. Pay them more for ESL doctors and even native English-speaking mumblers. Then grow yourselves a pair, and CHARGE THE CLIENT MORE for more difficult work! Charge more for STATs! Charge more when the client is inflexible about switching to your company's general format, instead of bending over, grabbing your ankles, and letting every single freaking doctor in every single freaking account do things his very own little pompous A$$inine way.

You want faster turnaround? More quality? Fewer mistakes? Higher customer satisfaction? Then instead of treating your MTs like DIRT, try treating them like the hard-working human beings that they are.

Do any of you even realize the wealth of INFORMATION you have available to you in your MTs? No, because you never listen to a word they say. If MTs had more input about the things in the transcription process that affect them directly, both in productivity and pay, you and your software techs would likely be able to build a leaner, meaner, smoother-operating system. That might mean saying "no" to the primadonnas you call clients, when it comes to allowing 400+ individual job descriptions for each and every client, but they'll get over it, especially when they see that their work is coming back faster, more correct, better-looking, with fewer blanks.

You all know just as well as anyone that YOU GET WHAT YOU PAY FOR. Pay a little more up-front, and reap the benefits in more savings (and better, more prestigious hospitals as clients) down the road. But if you pay cheap, then all you're EVER going to be able to turn out is a CHEAP PRODUCT.

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