A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Transcender wondering about webclock - shouldeyebail

Posted: Mar 13, 2012

I am wondering about the webclock I heard Nuance uses. Are they crazy strict about sticking to your shift and clocking out for everything? I like the flexibility Transcend offers with regard to family stuff. If I have to go pick up my kid or go to the school or doctor, they are cool with it and let me flex. We can also flex when work is low. Is that going to go away? Wondering if I should even stick out the next couple of weeks or say screw it and enjoy the rest of spring break.

Webclock - Webber

[ In Reply To ..]
I think it depends on your account and your manager. At WMX I had a 12-hour window and I have been fortunate to keep that with the transition. They do track your productivity within the platform and hold you to only taking two 15-minute breaks each day. If you aren't productive for the rest of your 8 hours a day they will contact you about it.

Another thing is that they have been pushing OT like crazy lately. My manager started this policy that you were required to do 5 extra jobs at the end of your shift every day and at least 10 jobs on your days off. You had to email him at the end of your shift and email him again after you had completed 5 more jobs or he would be "contacting you."

yor're kidding me. - sm

[ In Reply To ..]
first a question: If you have a 12 hour window, how is it that you only have two 15 minute breaks? Does not seem to compute.

But if Nuance is going to "require" we do extra work and expect us to work our days off, I WILL be looking for another job. Encourage me to work extra, entice me with rewards, beg me, but don't ORDER me to work. That would make for irreconcilable differences.

Reply - Webber

[ In Reply To ..]
You are only allowed to take two 15-minute breaks each day ON THE CLOCK. If you have periods of not being productive for longer than that, you will be contacted. They have some sort of big brother monitoring software that knows when you are actively working or not.

thanks - sm

[ In Reply To ..]
Oh I see. That is way different than the Transcend clock system. We put no breaks on the clock, just actual time worked, hence my confusion. Thanks for explaining.

Oh this really does not work for MTs with little kids or who have bad legs! - Two 15-minute breaks?

[ In Reply To ..]
I am used to working off and on for 10 hours, so I guess what you guys are talking about is being glued to the desk. My kids are grown, but after a blood clot in the leg my doc said I need to get up every 2 hours and walk around for a minute or two. Wondering how that is going to work now!!

occasional stretch breaks - anon

[ In Reply To ..]
I had similar issues and they were fine with it so long as it wasn't over 10 minutes. I would set a timer for 2 hours then stretch for 5-10 and that was fine. I was with Wmx. I think part of it is up to your supervisor and they don't want it abused (taking 15 minutes to half hour) but they were very willing to work with me.

what is the big deal if you want to take a half hour? - see message

[ In Reply To ..]
For years its been standard in the workfore that people get a 15 min break and a half hour lunch break for an 8hr shift. Some places allow you two 15 min breaks and a half hour.

This doesn't sound to good and makes me question the whole ergonomic thing with them. You are suppose to look away from your computer every so often and it recommended that anyone working on a computer and typing for 8 straight hours take short frequent breaks.

I worked in a hospital almost ten years and when we were in-house before everyone went home to type, they would come around ever so often to make sure that people's work stations were set up ergonomically correct, reminding us of the importance of looking away from the screen ever so often, and the importance of taking our breaks.

Dont get me wrong, I dont take a lot of breaks but when my body feels like it needs one, I get up and walk away for about 10 minutes and I try to take my half hour every day and can't imagine being told its not an option.

I've always done this and - will continue to

[ In Reply To ..]
I work 2 hours, take a 15-minute break, work another 2 hours, take my half-hour lunch, work 2 hours, take a 15-minute break, work 2 hours... done with shift. I need to get up and stretch and walk around, go outside and get some fresh air, whatever or I start cramping up and getting uncomfortable.

I hope they don't get too demanding and obnoxious because we're pretty flexible with them when work is low, especially around the holidays, so I would expect the same respect. However, I do understand there are MTs who just do not stick to their schedules to save their lives. It takes discipline, that's for sure!

Yeah the two 15 min breaks per hr shift is a bit - much.

[ In Reply To ..]
not a biggie for some, but I am a person who has to have a lunch break.

Well, in my experience so far, it should work for you. I haven't seen - it get to the point where I am

[ In Reply To ..]
contacted to explain myself. Although I've never seen anyone come here and claim to make good money with Nuance, many have reported being treated well, with a number specifically citing a lack of the sort of harassment they experienced elsewhere.

Whatever you do, though, I certainly wouldn't mention my little clot problem. (!) I'd just do my 10-hour thing as usual, of course beginning my shift on time and working up a good satisfactory line count, but otherwise just making sure I was at the keyboard as much as possible when work's piling up or getting behind. In other words, make it work for them too.

Check with HR - sm

[ In Reply To ..]
There have been multiple responses regarding breaks, entitlements, requirements, etc. The key in the various responses is that if we step away from the system while we're on the clock, our overall production averages are impacted. If we step away and clock out, no impact other than we end up working longer during the day to ensure we get in all our hours and necessary production. I always check with HR to get full information rather than relying on information 2nd or 3rd hand, even if it is coming from my supervisor (I much prefer to see the information in writing so I have something to refer back to).

Isn't it 2 15-minute breaks and a 30 minute lunch if.. - you are full time? nm

[ In Reply To ..]
nm

I hope so. - nm

[ In Reply To ..]
.

Nuance breaks/lunch - anon

[ In Reply To ..]
Yes, you are allowed a 30 minute lunch and the 2 breaks. If that is still difficult, often you can work a split shift. Basically what I was told is that for scheduling purposes they needed to have a good idea of when you are actually working and expect you to stick to that (other than the lunch/15-minute breaks). I used to have the 12-hour window to work 8 and had children to pick up from school and then made dinner, so I had a split shift with actually 3 hours off in the middle to accomplish that. Hope this helps.

Similar Messages:

Feb 06, 2010

Found this on an investment website. Looks like they are doing pretty good in the stock market. Click on the link below. ...

Jun 12, 2011

Hate to call trainer or TL when I am probably doing something stupid, but.. can anyone tell me why I often get bumped out of BeyondText when I complete a job and have to sign back in? ...

Feb 06, 2010

I just tallied up what I made this week - under $100. Not bad for a 40-hour week would you say. Had absolutely NO jobs available to me for 2 days. I just cannot wait until some comes my way besides an unemplloyment check. It is pretty pathetic when you make yourself available for your schedule and more and then you finally have to come to the conclusion the jobs just are not going to appear, as they have gone elsewhere. I refuse to sit and look at an blank comp ...

Apr 13, 2010

Are there any other Transcend MTs out here? I have been running out of work more lately and my supervisor just tells me to come back on later ...... shouldn't we get out of work pay if we are scheduled to work and there is no work? Do you know if we can work for Transcend as contractors rather than as an employee so we can have more flexibility? I am at my wits end here and just don't know what to do. ...

Dec 03, 2012

Is everyone at Transcend experiencing low-to-no work lately. This is not the holiday slow down that happens during this time. This has been happening ever since Nuance took us over. I am really afraid as we move into the new year we will see more and more of this. I am about ready to jump ship after many, many years of being with Transcend. I have been in this business for over 35 years and I know the usual "feast/famine" cycles. This is definitely not t ...

Jul 26, 2012

I just received an Aetna insurance card in the mail with Transcend on it. Must be a mistake, right?? ...

Dec 11, 2012

Is there anyone else who cannot log into Webclock. I can get into Alphastaff, but I am unable to go to the Webclock site to clock in ...

Dec 20, 2012

Have any of you coming from Transcend done the WebClock training? Is it easy to use? TIA! ...

Jan 26, 2013

Just noticed that my whopping amount of PTO (24.87) is the same on all three pay periods for this year. Do they add it in at the end of the month or what? Just wondering why in pay period 1 of this year I have the same amount of PTO as I do now. Help!!! ...

Jul 09, 2014

weeks of clock ins. Then as the next week comes up the last one disappears. Is there anyway to see former weeks' clock ins?? TIA ...

Dec 19, 2012

Those of us who have been using webclock and are not new from other companies - do we have to go on and do something different and set up a new pin etc. I got an email about having to view an 8 minute instruction on setting up an account with webclock but I already have one. Of course it is through alpha staff so do I need to do anything? ...

Dec 22, 2012

I still have not been able to get into the correct window to select my pin number. I called the solution center and he told me to call another department to help. Of course they aren't even open today. Is anyone else getting as desperate as me? ...

Jun 09, 2013

For some reason I am totally spacing what my Webclock ID is and this is different than the employee number on the paystubs. Does anyone know where to find this? There is only a link if you forgot your pin. Thanks for any help, I cannot seem to find it on my rolodex where I normally keep these things. ...

May 04, 2014

anyone else being told of webclock discrepancies, that you are claiming more hours than you worked? ...

Nov 16, 2014

to work from either my favorites bar OR saved on the desktop? I am so tired of having to type the website directly. I CAN save it to the desktop, but when I click on it, it just gives me a message that says "timeout condition detected" and will not go to Webclock. ??? Anyone else have this problem? ...

Dec 06, 2014

I am trying to figure out how to best keep my LPH at a reasonable rate. Since on the new plan your lines per hour are divided by the hours in Webclock, what about the time you spend if you have to look something up, or try to find a word, or whatever, bathroom break. Would it be best to clock out in Webclock, do the search or whatever it is, and then clock back in once you have completed whatever it is you are doing? I know for me, sometimes I get caught up in "looking" for som ...

Jan 15, 2015

nm ...

Mar 03, 2011

Does anybody else have trouble just signing on to this darned thing? I have to try 5 to 10 times a night sometimes to even get the Webclock to come up. I can get onto the first page okay, but then clicking on ITCS Weblock after the Payroll button more often than not results in a totally blank page. No error message or anything else to give me a clue what's going on. I just keep trying back and then eventually get in (and so have to modify a lot of punches). Is ...

Dec 16, 2012

Those who are still using Timesaver to log their time are supposed to be switching to webclock right? Does anyone know when that starts? I haven't heard anything about it recently. ...

Dec 18, 2012

nm ...

Dec 27, 2012

I'm just getting started on Webclock and I have been through the manual and don't know if I missed it or it wasn't there. I took some PTO time during Christmas, which was approved in Webclock, but I don't know how to enter my PTO hours for those days. Thanks so much for any help and have a great day! ...

Jan 01, 2013

I am new to Webclock and we were told to wait to approve our timesheet until the lines had been imported, but were also told we had to approve them by tomorrow. None of my lines have imported and I was just curious if they usually don't show up until the last day or 2? Thanks! ...

Jun 07, 2013

Okay, just wondering if anyone else has noticed the times don't add up on Webclock. For example, I punched in today at 05:03 and punched out at 05:16 due to lack of work. How does it figure I worked 22 minutes???? From 05:03 to 05:16 = 13 mins doesn't it. ...

May 01, 2012

I do not understand the punches. 06:81. 81 what? I missed over 4 hours today because granddaughter broke her wrist and was at the ER. I work 8 hours and will have weird times like above. 4 hours and 23 minutes should be 0423 not some weird 04:74. ...

Nov 13, 2012

At the bottom of the webclock I have something that says "you have one open time off request." Does anyone know what that means. ...

Dec 25, 2013

What I mean is, do you let the clock run for an hour and clock out, or the scheduled 8 hours and enter OOW in the comments section? Haven't done this before. ...

Aug 08, 2011

Mine will work until I click on Webclock to punch in my hours and then it just sits there with a blank page and does nothing. Just wondering if it is just me or anyone else having this problem? ...

Dec 16, 2012

Can someone clarify for me how schedules/Webclock is supposed to to work??? You are scheduled to work 8 hours. There is no work, you wait 15 minutes, supposed to clock out and check back later, etc. If all of this considered part of your 8 hours?? or do you have to make up the daggum time for all this crap of checking back and forth, emailing to get jobs assigned, etc. I only have those 8 hours and cannot flex. Are you penalized for not getting your hours in?? ...

Dec 21, 2012

Have received info on training, which instructs to not complete until you have created a password and have access to Webclock. Prior email message said that info should have gone out yesterday. I have not received anything. I notified NTS payroll this morning by email (as instructed) that I did not receive password/access information and have not heard back from them. Just wondered if a lot of MTs have not heard yet or if I am the only one. ...

May 21, 2013

Always have greater than 99.5% on Fiesa QA score but always under 98.8% on Webclock Timesheet. Supervisor said it was just difference in dates for week I asked about, but it has always been thus. Anyone know why? ...