A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Concerned Transcender - Jackie

Posted: Apr 13, 2010

Are there any other Transcend MTs out here? I have been running out of work more lately and my supervisor just tells me to come back on later ...... shouldn't we get out of work pay if we are scheduled to work and there is no work? Do you know if we can work for Transcend as contractors rather than as an employee so we can have more flexibility? I am at my wits end here and just don't know what to do.

Do you have a set schedule? - sm

[ In Reply To ..]
If you have a set schedule, then any time you are waiting for work IS considered work time according to the US Dept. of Labor. I called them personally and they said that at any time we are scheduled to work and we are waiting for work, THAT IS VALID WORK TIME AND SHOULD BE COUNTED TOWARDS YOUR WORK TIME. If you find that you aren't making minimum wage during this time, you should be compensated for to make up for minimum wage.

DO NOT let them bully you into thinking that the only time that is counted as work time is when your fingers are typing in a report because according to U.S. Dept. of Labor that is simply NOT TRUE.

If you want to verify it yourself, call the USDOL. Explain your situation that you are logged into the system and there is no work available, but your supervisor is telling you to come back later for work. When you come back later in your shift, you don't make enough money to equal minimum wage for your 8-hour shift (if this is the case). We need to protect ourselves because it is more than obvious the MTSO isn't going to protect our interests.

Set Schedule - Jackie

[ In Reply To ..]
I do have a set schedule, which is why it is so concerning to me. It is not like I work only daytime hours either... do you know anyone who is a contractor for Transcend? I am wondering if this is an option as it would provide more flexibility...I would ask my supervisor, but honestly she scares me!

Set schedule - RLee

[ In Reply To ..]
When I worked for Transcend and we documented our time in ELabor there was an icon for any remarks - I always documented only time typed, but would explain under remarks as to why I did not get 8 hours in for my shift by stating "no work/limited work
available during my shift" to cover my butt. Then they moved to a new time sheet system and we were told during training for the new system to ONLY DOCUMENT TIME ACTUALLY TYPED. It was firmly expressed to us that our time documented had to correspond with our hourly line counts otherwise there would be a discrepancy with the documentation by the proficiency team. Transcend does not pay down time, and I remember all the emails sent out stating that if you had low work it would be a good time to use PTO. I would report it to the Dept. of Labor. By any means - you are entitled to partial unemployment to compensate you financially if there is no work available to you during your scheduled shift. I hate to see this happening to you.

Jackie - Head of Household

[ In Reply To ..]
I want to tell you what happened to me and my friend while at MDI in its last days. What you relate sounds very much like what happened there. A year ago, we started running out of work constantly. My paycheck decreased by about 75%. Since I am responsible for the upkeep of this household, I was very concerned. I kept asking my liaison what was going on and she kept saying that it would be fine, they were getting new accounts soon and just to hang on. So I did--for months. I nearly went bankrupt. By the time their merger with Transcend was announced, I had lost thousands of dollars from sitting and waiting for work that never materialized. My friend, who also worked there, is now facing foreclosure because she got so far behind on her mortgage. Is this the same scenario as what is happening to you? I do not know. All I know is that something is really strange. It sounds almost like the way it happened to us. Be vigilant. Demand explanatons. Don't believe reassurances about more work being on the way. Put yourself as number ONE and take care of yourself. Do not trust your wellbeing to the good will of any MTSO. I hate to say that, it sounds cruel, but it has proven true. Good luck to all Transcenders.

Jackie - How many accounts do you have ? - sm - another transcender

[ In Reply To ..]
I have at least 4 accounts in my work pool and have work 95% of the time, but if I had to depend on my primary I would starve to death. Ask for more accounts, actually demand it. Most of the TLs are accommodating in this situation. Good luck.

Thanks - Jackie

[ In Reply To ..]
Thanks. I have only have three accounts, so I will ask again for more .. but it sure seems sad to me that we have to type for so many accounts just to get some work ... but I guess they really just don't care about the workers!

More accounts - I was told by my TL they wanted

[ In Reply To ..]
everyone to have only 2 accounts.

I have 4 accounts and still run out of work constantly - transcender

[ In Reply To ..]
Then they put more help on the accounts to ensure that we do not have enough work.

Do you run out of work too? - Jackie

[ In Reply To ..]
Do you run out of work on your two accounts?

Yes, on a daily basis - but that is the norm

[ In Reply To ..]
so getting used to it.

subcontractor - MDI/Transcend

[ In Reply To ..]
I am sorry this is happening to you. I just don't get it. I have 3 accounts. ALL of them are exploding with work right now. I am stressed trying to keep them all happy. So I just don't understand why some are not getting enough. I wish they would balance a little better over there. I really don't know about being an IC there, but if I were to guess...you would have less work. If accounts are short, they are going to ask ICs to get off first before employees. I don't really work a set schedule. I have a 12-hour window to get my work done (daytime). I really hope things get better for you. Hang in there. I have been happy for the most part with the merger.

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