A community of 30,000 US Transcriptionist serving Medical Transcription Industry
To Nuance Management - Had it up to here
Posted: Jun 12, 2014
Dear (and I use the term loosely) Nuance Management: I know you monitor this board, so I hope you’ll see this and take it to heart, but I doubt you will. You haven’t yet, so why should one more voice make any difference? There was a time when I cared. There was a time when I took pride in my work. There was a time when I really was glad I was an MLS, but no longer. Nuance has beaten that out of me, through FIESA and their arbitrary QC/QA practices. I can no longer say that I am proud to work for this company. It makes me sick the way they’ve taken a once proud occupation and run it into the ground. I’ve been sitting here in tears most of the morning and my stomach tied up in knots because of Nuance’s attitude toward their MLS. Is it that difficult to say a word of appreciation now and then? Is it that difficult to treat your employees with respect and dignity? Is it that difficult to keep jobs in this country rather then send them to a pariah-filled country where they are more than happy to work for slave wages? You say you’re all about patient care and that I understand, but what about employee care? We are human. We have feelings too. How about acknowledging those feelings and start treating us more like the human beings we there rather than so much trash to be trodden underfoot? Don't you wonder why you can't keep employees and always have to hire more? Look in the mirror and you'll see the reason. Sign me a current, but soon to be former, employee.
Words are cheap - I do not want insincere words - but to be paid a decent rate for my skills
[ In Reply To ..]The Nuance pay and Fiesa fiasco tells you exactly what Nuance thinks of you. I do not want a pat on the head and an "atta girl" speech. I want to be paid for my years of experience and skill level. I want to make more than the newbie. I do not want unobtainable bonus talk. I want to be paid more for my work on a daily basis.
Nuance actions speak louder than their words as far as what they think of us.
Words are cheap - Amen!
[ In Reply To ..]I totally agree. I don't need praise, I need a decent wage and incentive to work for. I used to thrive on that, but no more. I do just what I have to and no more and I can barely do that at times. I remember when I would work extra, weekends, holidays, take a sandwich to my desk to eat, so I could keep working and my paycheck reflected all of my efforts, but no more; nope, no more from me. You have destroyed this profession along with your partner in crime, M*Modal and you should all burn!
Nuance - gonenowtoo
[ In Reply To ..]Nuance isn't very "people" friendly. They are an Indian company and used to the status quo in India - you aren't happy? Get out, there are 3,000,000,000 more where you came from. That's their attitude and they are not going to change. I went from being a happy QA to a downtrodden QC (Fiesa demeans everyone). Quit and I'm so much happier. Don't have another job yet, but headaches are gone and I feel like a human being again.
Indian company - GRRRRRR
[ In Reply To ..]So NUisANCE is an Indian company? That does it! I'll be d****d if I'll work for a foreign company. So long, NUisANCE.
Thanks to them, our standard of living in the - US is headed in the 3rd World direction. :(
[ In Reply To ..]*
Nuance - LadyWriter
[ In Reply To ..]When I still second-guess if I should have given the Nuance train a try when my local hospital gave us the boot and contracted with Nuance, all I have to do is check the current messages regarding them. Part of the blame also lies with the hospitals who are willing to accept sloppy inferior Indian work. I've seen what the results look like and ugh. But it's all about money and neither of them care about the transcriptionists being paid a sustainable wage nor do they care who or what country is transcribing them, and eventually the qualified MTs will find something else that pays better. Very sad indeed...
question for LadyWriter - s/m
[ In Reply To ..]Did they try to contest unemployment benefits when you did not accept Nuance offer? I'm just wondering b/c in a few months our hospital goes with M*Modal but no one is going. Wondering if our hospital is going to tell unemployment office we turned down a suitable job to make getting unemployment difficult/impossible. TIA!
If you have no pride in your work ... - sm
[ In Reply To ..]it's not the company's fault - that is YOUR fault. Your work represents YOU.
If you're tired of the company, that's a different scenario.
But please, spare us the old "I hate this company so I can put out crap work" excuse.
It's INEXCUSABLE on YOUR part.
Ugh.
She said nothing about putting out - crap work
[ In Reply To ..]What are you talking about?
What I read is that she used to take pride in her work but now she is made to feel substandard, NOT that she is not doing the same good work she always has done, just that through Nuance finding fault and picking at her every day it has made her question herself and despair.
I completely get this, and I am also still doing the same good work I did as well, but you must take the point that despite how good we are, the only thing we hear from Nuance about is our mistakes, never anything positive.
We are not rewarded at Nuance for our years of experience, for our expertise, not in any way, financially OR even praise (which I agree is certainly not money in the bank, but still it would be nice one in a while). It is a despicable way to treat the people who make your money for you.
Your work DOES represent you - the problem with Nuance is that not one of us every receive any positive reinforcement ever in any way, shape, or form.
From Mad Men:
Don Draper: That's how this works. I pay you for ideas.
Peggy Olson: You never say 'thank you'.
Don Draper: That's what the money is for!
Sadly, we don't have the thank you OR the money. So be as proud as you want of your work, you work here long enough you begin to question and start getting paranoid. Witness everyone waiting for the axe to fall on the "October" surprise - exciting changes!
Those changes are never good for us, they almost always mean less pay and more ways for them to demean us professionally and take even more money off us. If every other MTSO wasn't paying even less than Nuance (thanks to their monopoly with MM) most of us would be out the door in a second.
Siding with a scam operation like Nuisance - is whats "inexcusable".
[ In Reply To ..]They want us to "care"? Then put their money where their mouth is. Because currently they care not one iota about their employees, their clients, the patients those clients serve, or even this country.
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