A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Performance management? - justme

Posted: Jan 20, 2014

Would like to hear about personal experiences with performance management......Anyone having a difficult time meeting expectations in production and/or quality?

Posted this before - old and burned out

[ In Reply To ..]
and told to stop because I was being overly redundant but I hope that poster will forgive me for once again saying I was switched to new accounts, audited after about 20 hours, put on 100% QA and retired because I would not work minimum wage even for a week.

It's way of getting us older folks out. After working - sm

[ In Reply To ..]
for Edix/Spheris/MModal, at top pay, perfect QA, they were doing everything possible to get me to quit. They finally fired me. Putting older experienced MTs on QA is way of forcing them to quit.

Hope you're enjoying retirement. I am.

Performance management teaches you to use your keyboard more - Cathy

[ In Reply To ..]
and the mouse less to increase your rate of production. Truthfully, the rate of production is dependent upon the quality of the dictation; sound, slowness or speed of the dictator, their ability to pronounce English words clearly, the amount of correction needed in the ASR reports, the amount of time either searching the database or manually entering carbon copies, the amount of time searching for the patient's name using different spellings. The frequency of hearing the same ESLs and getting use to them also affects rate of production. Having to look at old reports to get what they slaughter in the PE sections also slows the rate of production. Familiarity with the dictators makes all the difference in the quality and rate at which these reports can be done. Performance managing does not and cannot address these issues. These are workflow dependent issues. It is not the luck of the draw either. Some transcriptionists are pooled into groups that do the same dictators daily before getting work from the general pool so, of course, they can make their production rates (lines per hour) and quality. When you are receiving repetitive dictators on a daily basis, you can just add your own normals and not even have to correct the ASR text for ROS and PE sections of the report (just make changes to the normal you added if any need to be made). This is a completely different situation than when receiving reports from unfamiliar dictators from unfamiliar hospitals. Not a level playing field and never has been.

When they put me on - I quit my job--see msg

[ In Reply To ..]
I quit my job when I got put on Performance Management for low production--my quality was and had always been just fine, so I guess they wanted high quality and high production. Before ASR, I had no problem meeting both requirements. I refused to let my quality sink into the ground, which is what I think they prefer you do--but I wouldn't.

Being put on PF when they put us in this current situation is degrading, demoralizing, condescending and all the other stuff.

Anyway, that was my solution. I didn't stick around long enough for the next quarter to get my production up. Gave my 2 weeks notice and that was that.

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