To Focus and Transcend management - (see message)

I know management at all levels from both companies read this board.  I have been told so directly by management at both companies.

In the interest of providing some constructive criticism, I wanted to give you some simple insight into what you could do to improve your retention rates:

Both Focus and Transcend have excellent pay structure, platforms and clear policies. Your QA seems to be fairly solid in their skill sets.

The problem lies within your management tactic and a few key personalities in both companies.  You cannot have a single dominant personality overtake you like this.  It does not work and this is evidenced by your constant hiring needs and out-of-bounds turnover rates.  You're not terminating MTs, on the whole, due to poor quality or failure to show for shifts, etc.  You're terminating them for disagreeing with management, for not "obeying" as children are expected to do with parents.  It is a conflict between the ideals of these dominant personality types in your management field and how they attempt to command and demand instead of lead and supervise.  The mere thought that an MT or other employee might have an independent feeling or thought is cause enough with you to terminate.  No one has to agree with you 100%.  You certainly do not agree with your MTs 100%.  It took me a little time to determine whether you do this because you are paranoid or because you really feel this empowered.  My conclusion is that you absolutely feel empowered and entitled:  A professional bully is what your organizations have become -- a reputation that you have completely earned due to your allowing these individuals to run your employee relations into the ground. 

Leadership is quality and a virtue that really has nothing to do with the title you're given.  It is a natural-born ability.  People flock to effective leadership - they follow it.  You don't have to tease, tempt, prod, hound or punish people into submission with effective leadership.  Dictatorship and hard-line controlling?  This is where tease, tempt, prod, hound and punishment become tools for compliance. 

True, there are some bad apples out there in MT clothing.  The same holds true with management.  The consideration you need to make is that there are thousands of MTs to your few management personnel.  Those few management personality mistakes are costing you employees.  They cost you dollars.  They cost you reputation.  They cost you business. 

Most companies throw out the message that they want out-of-the-box thinking to help them increase their innovation and creativity.  That type of maverick identity comes in many forms.  Sometimes it may seem a bit uncomfortable.  In fact, it may seem very contradictory or conflicting with what you are looking for but you need to step back and take another look. 

You are wasting chances and opportunities at an alarming rate with each MT you allow your management to terminate.  You are running through the current MT population so that now you are pretty much down and out when it comes to a viable hiring pool. 

In the long run, you'll get a lot more flies with honey instead of vinegar.

Wishing you well ...

CMT Mentor