A community of 30,000 US Transcriptionist serving Medical Transcription Industry

October Fiesa/QA changes?? - sm

Posted: Sep 15, 2014

Really tempted to move on to another company, but Nuance has bought up the last 2 I tried that on. Now kind of curious to stay and see if any any changes the changes they hinted at for October will be good.

To put it this way - could they get worse?

[ In Reply To ..]
Nah, don't answer that. Yes, of course they could, but you have to hope that they are finally wising up to the fact that you can't hire anybody off the street to do this and do it well, despite the many claims to that effect.

One can only hope, I guess. I would be happy with no bonuses, but instead maybe tiered pay (come on, throw us old timers and long time employees a bone, Nuance), and QA that does not financially penalize.

Frankly, I am so sick of getting my potential for any bonus at all pulled out from under me at the last minute I have given up hope and frankly I am doing absolutely NOTHING different than I always have, except maybe searching "year" with every job to make sure the x-year-old matches up with the demographics.

To me, FIESA is NOT something that "teaches" me or "helps" me, it is simply something that "penalizes me financially" and "disincentivizes me" to do any OT or extra hours at all.

I guess the above is too much to hope for, but anyone who has ever done this job would realize how bad the FIESA strategy is, and I guess that's probably why they probably never even had one of us consulting, which is very sad, for them and us.

One can only hope - that things get better AND/OR they don't get any worse.

Fiesa/Nuance - Anon

[ In Reply To ..]
In my opinion, the company is deplorable. Appears to me that QA and TL pick and choose work, we have the left overs, (to which I quit doing any OT way back on, bad enough to get whats left for 40 hours a week yet alone do more). We get dinged on what they won't do, and whether we agree or not, which effects our pay, doesn't change. Our pay is based on what we produce. How can one produce with the variables of getting same difficult dictators while good ones keep disappearing way below on the list and the bad ones are back to back lining in a row as the good ones disappear, drafts are at least 50% editing anymore, dictators not doing their part to start with, sound quality is bad, and of course, not enough work, which OT is always open .....will stop here, why bother. Not like they are going to do anything. They haven't yet, and I don't see that changing.

Nuance/Fiesa - anonmt

[ In Reply To ..]
Also, my opinion, more and more nonproduction based work that we do not get paid for, INCLUDING Fiesa. Fiesa was not in the plans when wages were dropped/changed when they "acquired" Webmedx, and several other companies.

Agree totally - sm

[ In Reply To ..]
So agree about time spent on Fiesa not being figured into our rate reduction wages.

Fiesa punishes us twice.
1. You take a licking on quality for bull crap stuff. Enough to keep the bonus money in their pockets and not ours.
2. You lose more of your personal time (without pay of course) reviewing this fiasco crap and challenging if you choose.

Waiting to see what October brings and then I have to seriously quit complaining and make a move. Life is too short to be so unhappy.

Have a good day.

Nuance - anon

[ In Reply To ..]
Well said. Another thing, when out of work, notice now we have to log back in and wait 15 minutes on the clock each time? How was THAT figured into our pay from years ago? And HOW are we making any money on the clock NOT typing?

What really makes me seethe... - sm

[ In Reply To ..]
...in addition to everything that was written above and written before, is every single day we're getting these new tips and suggestions to do this, change that, but only if this or only if that. I don't know about the rest of you, but I don't have a brain like HAL and can't possibly remember all these things. Incidentally, these things are NOT written in account specifics. We MUST remember them. Yeah, all this for peanuts. If there is no good news on October 1, I will be leaving as well. I came from Webmedx and have tried to weather the storm, but this is pure and simple abuse on the part of the employer. Nuance is a bully and an abuser and should be branded as such out there in the real world where everyone can see.

Honestly, October is not that far away--sm - anon

[ In Reply To ..]
so it may be worth it to just wait and see, or to start testing with other companies say the last week of September. Then, if you feel the changes are worth staying for, you have not been hired and neither you nor the company are out much. If the changes cause a bunch of transcriptionists to jump ship, you are ahead in the hiring line.

The problems I see with this, we have not been told exactly when in October the changes will be announced and there is still the overall question of whether or not transcription is a worthy pursuit or if another type of employment would just be better in the long run.

Reason I took second job - newbutold

[ In Reply To ..]
I took on a part time job several months back not only for the extra money but mainly because of these changes. My secondary company is a lot more tolerant and their QA is lower and I never hear from them so I can switch to full time with them if need be. Wait and see what happens. I love my account with Nuance and my main complaint is FIESA. The pay scale is the same everywhere so no sense to complain about that.

leave a pending message and still get major error - cindy

[ In Reply To ..]
Is it just me or does anybody else leave a blank and send to QA and they still give send you a message saying you made a major error over something you sent to QA. This has happened a lot. I'm going to start a list of everything I send to QA and see if it comes back to me as an error. Is there a way to look at the pending messages we have sent to them. Or even relisten to the dictation once they say you made an error in it.

When you pend to QA - I think maybe

[ In Reply To ..]
They just take your report and go through it with a fine tooth comb just because to catch an error would be gravy - two birds with one stone, get you for pending it which I imagine is as time consuming for them as for us, and get you on any little teeny error they can find - and I have come to believe they can ALWAYS find some error, even if it is a very small word missed or something the doctor said that was ambiguous and you were supposed to know what he meant.

I am VERY careful what I pend because I know it's open season on that. I would typically leave MORE blanks than usual to make as perfect a document as possible.

Lovely to think you have to go to battle against your own co-workers every day, who are supposed to be "helping" you, isn't it?

On my platform I am able to re-listen and see the work, but I know they are all different. Sometimes if you put a question out on Spark in your group with those doing similar work you can get a response.

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