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FIESA... - so sick and tired of QA/QC

Posted: Sep 14, 2012

I know we complain and complain about this on here and we fight and argue with the TLs about this...I was marked off half a point for EACH blank that I left on a dictation that the tape cut out. The only explanation from QA was that "it was clearly understood". I am just wondering how it was clearly understood. I went back and listened to the tape and sure enough where I had blanks, the tape was cutting out. So why am I being marked off for blanks.

Then on a few other dictations, I am marked off a full point for adding a few words for clarity, otherwise it made no sense...words such as "and", "the", etc and QA came back and statd type as dictated...on a few more dictations I typed as dictated and was marked off a full point for typing as dictated. Really what the H do they want. No matter what you do, you are nailed. Of course I have challenged these to my TL, but do you think she will respond, NOPE b/c she has yet to respond to my challenges from 2 weeks ago. It is what it is and it is pretty sad to say the least.

I was also nailed 3 points on a dictation for pending it to QA for clarification b/c I was not sure exactly what the speaker wanted b/c she was not clear and was rambling on how ticked she was for having to re dictate a dictation. So I blanked and pended for verification and was given 3 points off for doing such and the ignorant comments from QA, type what is dictated...however the specs state otherwise.

I just had to vent. So irritating to say the least and they have to wonder why people do not want to bother signing in on their off time to help them out. What's the point when the more you work, the more you are penalized. They make us feel so dumb like we don't know how to do our jobs.

Fiesa - Chavera

[ In Reply To ..]
The only thing you can do is dispute it to your TL. It makes me crazy that I need to add this extra time to my work day, but I want to protect my incentive, so that is what I have to do. It seems to take a long time to hear back and sometimes I have to resend the emails, but I am hoping this helps the QCs learn.

One of the TLs - MT2

[ In Reply To ..]
Just got promoted from QC. So, that team is up the creek without a paddle. Just sayin...now the team is managed from the Feisa/QC viewpoint... good luck to them.

They hear it clearly because the audio is better on their end - nm

[ In Reply To ..]
x

Actually, they probably hear it because they use ALT+S - sm

[ In Reply To ..]
to play the silent parts of the dictation. QCs and QA edit/audit reports the same way you edit...same platform, just different mode within the platform, which does NOT improve the sound. We listen to the same thing the MTs edit and edit/audit with or without the red box too. Unfortunately, no "better" player. I wish!

Not true. QA hear it after it's sent to client - sm op

[ In Reply To ..]
They hear it through an entirely different platform. QC, yes, the same as MT. QA is using different platform with better audio.

If this is true, - this is outrageously unfair to the MT

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This is why I do not check Fiesa anymore. I learn nothing from it. I am powerless to get their mistakes reversed (after many attempts). The amount I lose in incentive does not cover the extra time I have to spend researching and challenging their mistakes, even if I were to be successful at getting their mistakes reversed. And now I find that we are not working on a level playing field. This just reinforces to me the wisdom of minimizing the exposure I have to Fiesa. I am happier now that I have given up on trying to keep a 99% score, because the cards are stacked against us. I think I am more accurate, as well, because I am not stressed and worried all the time.

I invite everyone to test for themselves. - sm

[ In Reply To ..]
Type a report in Editscript. Then go into escription http://www.escription.com/

In Editscript, "control, alt >" will take you directly to escription. Look up the report you just typed and listen to it. To my ear, it is better audio and I've heard others say this as well.

I work in QA and we use the SAME platform, SAME audio - sm

[ In Reply To ..]
Like I said, I WISH we had better audio. We do not. Not sure where you got your info, but it is incorrect. Again, try using ALT+S more.

QA DOES HEAR IT BETTER - justme2

[ In Reply To ..]
I worked QA for years for Transcend on BeyondTXT and yes, indeed, QA/TL does hear it better, without a doubt. Yes, it is grossly unfair to the MLS and highly inefficient and dangerous. We were specifically told by the ROM not to tell the MLS.

not true - I use alt S

[ In Reply To ..]
I use alt S on all my dictations. If you go back and listen to the dictations and you still CANNOT hear what the QA/QC filled in....then how are they hearing what I said. They can't be certain b/c I for one have had a blank, QC filled it in, it was wrong (incorrect lab value) and I was charged with the error and had to take my time to challenge it. Playing the silences doesn't mean you can hear it, actually on this account, you really can't tell the difference with or without the silences. It is a best guess on their end.

I believe I had a similar experience - but I cannot prove it

[ In Reply To ..]
since I don't keep a copy of what I upload and my memory is not that good (I can't trust it, actually!)

This is yet another reason I do not review my Fiesa anymore unless forced to. It is not good for my health!

The guessing ticks me off on a whole other level. - nm

[ In Reply To ..]
x

If it is just QC - ignore them. - anon

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The only thing that counts towards your bonus is work that is QA'd post audit.

If it is stuff you sent to QC don't worry about it, it doesn't count against your bonus.

I completely ignore QC and simply find the little box in FIESA and say reviewed, though I don't review it because it is all contradictory and ridiculous.

QA remarks - gettingtired

[ In Reply To ..]
I do check my FIESA and I guess I am one of the lucky ones because so far I have had a whole lot reversed back out and for that I am very glad - but I had left a blank on a medicine which I could not understand (not phonetically at all or what it started with etc) BUT I was left a note and told that they easily found it by going through the archives -- well first of all I wouldn't know if I had found it or not since I could not make it out at all and secondly I am not wasting 15 minutes of my time when I am getting constantly griped at if my LPH falls below what it should be and I am told to not spend a lot of time researching things by my TL to go through this person's prior reports until I can find the one that references a medicine - I truly sometimes don't know what they expect of us

that's easy: - they expect to keep us below 99%

[ In Reply To ..]
by whatever means they have to employ. When I started working here a number of months ago, I did check all the time, and at first I was successful in getting the very obvious errors reversed (of course it took huge amounts of unpaid time to get the occasional reversal). Anything that could possibly go either way was always decided in favor of QA. But now I can't seem to get even obvious errors reversed, and so I gave up trying because it was so frustrating.

Oh, great, you get dinged for NOT going through the archives... - sm

[ In Reply To ..]
and I essentially got dinged FOR going through the archives and putting the correct allergy, the only one ever mentioned 4 times in the patient's reports, instead of dictator's slightly dyslexic version of it. I supposedly should have left a blank, thus "Failure to flag." I feel like I'm in MT Bizarro World, being penalized for going out of my way to search past reports (and of course losing money in the process of doing that) in order to assure accuracy of the record. And my dispute was denied because I shouldn't have "guessed." I'd have wagered a whole paycheck on that "guess," could really have used the money.

That one was basically the final straw for me, and I've ramped up the job search for something hopefully less insulting to my intelligence and professionalism elsewhere. You can't freakin' win for losing here.

getting dinged - gettingtired

[ In Reply To ..]
You can't win for losing!! I always try to take the time to look something up if I think I can find it. I got the same thing the other day in one of mine "that I shouldn't have guessed" - EXCUSE ME - I NEVER guess so obviously I thought that was what I heard and I really resented that kind of remark - they don't know me or anything about me but should be able to tell that I don't guess when it comes to doing this. Whatever you do you seem to lose - good luck on trying to find something.

Thanks, appreciate the well wishing. - sm (a.k.a. beyondtired)

[ In Reply To ..]
I'm at this point so demoralized by all that's happened after my non-offshoring company (which I made a big personal point of as a priority in my requirements for a company at the time) was bought out by Nuance that I'm not sure I know my own worth anymore and how to demand what I deserve. The slowly changing standards (I'd been over 99% QA virtually consistently for 2 years before recently), the switch to a horrendously awful health insurance plan that still costs about the same to us but with much decreased benefits, the increasing lack of work availability, etc., etc., make me feel like a frog in water that's been slowly increased to boiling, and so I'm now just about totally fricasseed without knowing how I got to where I am. Hopefully I won't jump from frying pan to fire (to continue the being-cooked-alive metaphors), but I almost don't see how it could get much worse, and heck, I worked for MedQuist for 7 years, so that's saying something.

dinged - gettingtired

[ In Reply To ..]
You sound as if you are in the same boat I am - if you get a chance send me an email. I also was with Medquist for over 10 years and so depressed after the day I have had today that I just beyond being able to type. All I want to do is throw up. The more nervous I get the more errors I make and things you get marked off for with this company are truly ridiculous

dinged - mt20years

[ In Reply To ..]
I am in the same boat too. I worked for a small company for 12 years doing hospital work. They were great.

I have been with N way too long because they have made me feel like a number. I believe they have a lot of turnover and that can never be a good thing.

I am sick every day on this job. Have been here about a year and have learned 6 accounts. Some of them just vanished. One was straight typing to begin with, and when VR started picking up the docs, they account was just gone. That makes me feel very nervous about all the accounts. Plus, it's way too many accounts to be on for one person. So many specs and QC/QA is brutal for little things.

I feel sick as well. I used to love my job and was proud to be an MT.

Where did the accounts "vanish" to? Something to think about.

fiesa is lame - ami

[ In Reply To ..]
So agree. I am joining the Fiesa strike as well. My blood pressure just raises every time I log in. No point in reading it. It does NOT help your paycheck or your quality of work. I've heard the rumor that our QA is offshore, and I am really starting to believe it.

Guess now Nuance is getting desperate for new MTs. The new Ambassador Referral program is a hoot. They want experienced MTs, and offering $500 (if your referral stays long enough of course) and if you refer one person a year, you get Ambassador status?

This company thinks they can attract hardworking intelligent MTs? Think again.

Referral bonus - Tired MT

[ In Reply To ..]
I've worked for Nuance for almost a year now, thinking and hoping it would get better. At this point I would be embarrassed and ashamed to refer someone else to this infuriating job.

referral bonus - frustrated MT

[ In Reply To ..]
I am with you there. Would not do that to anyone I know or who knows me, might come back to haunt me.

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