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OOW, wait 15 minutes for response from supervisor?? - sickened
Posted: Jun 23, 2015
Is this legal? Just how much do these people want for free? With all the talk and threats of people turning them in to Department of Labor, I'd think they'd be a little more cautious about all the "FREE" time they expect us to spend.
15 min used to be the case - MTrauma
[ In Reply To ..]The last I heard, it was amended to: wait a minute to make sure more work doesn't come through, but if it doesn't then you punch out, then punch right back in as the OOW category, and finish off the 15 minutes in that way. Which also helps save your line count a little, as the clock isn't still ticking during your nonproductive time. Looks like this policy isn't being followed consistently company-wide?
15 minutes does count against lph - mt57
[ In Reply To ..]Nope the policy is not being followed that way on my team. Our instructions clearly state to do the 15 minutes but all hours that are not for conference, training or PTO are counted as production hours, even if the OOW comment is used - flexing or notify supervisor either one. My last check showed that and this was confirmed by my TSM. Why we have to show the OOW comment is beyond me.
Nope, it's still production - Fellow Nuancer
[ In Reply To ..]Yes, this is what we are supposed to do. Clock out, then clock right back in w/ the OOW comment for up to 15 minutes while you wait for a response.
HOWEVER, this is STILL counted as production time and factors into your C-LPH. I have confirmed this w/ my TSM, who confirmed this w/ her supervisor.
thanks for the correction - MTrauma
[ In Reply To ..]Guess I'd better get my facts straight!
There are obviously 2 different ways we are - told to do this, each with their issues
[ In Reply To ..]Obviously, Nuance communication is so great they can't even explain it to the TSMs so the TSMs can communicate it to us!
There appear to be a lot of people staying logged in for 15 minutes without working. The plus is that you are allowed to stay logged in for 15 minutes of not working. The minus is it is put into your line count as sitting there doing nothing so that screws your line count.
My TSM stresses to log out immediately we receive the OOW, wait 15 minutes WHILE LOGGED OUT OF WEBCLOCK, and THEN go back on and if still OOW immediately click the box that says OOW in webclock and that is the protocol. That way the punches include no "dead" time at all, just the time for logging in and out which is like 1 second each.
Getting your hours in means nothing if your line count is crap. Line counts are bad enough anyway lately since all the good dictators have apparently gone onto that EHR thing and we are left with the awfuls.
I think they should really clarify this so everyone's doing it the same way.
I'm glad my TSM tells us not to stay logged in because line count is important and even if they pay you for being logged in, the joke is on us as usual.
If indeed, Nuance finally willingly pays for something (only 15 minutes of dead time), but in the process they are forcing you to lower your own line count, which will in turn lower your PTO rate, etc., who is winning on this?
Hint: We never win with them. They always win.
Not true. They do NOT always win and they are - losing a lot lately.
[ In Reply To ..]Don't stop fighting their nonsense. You WILL win.
Nuance - gchood
[ In Reply To ..]I would not hear from my TSM for more than a week after sending her an email about ANYTHING!!! I just lost my job a couple of days ago. I can't even be sad about it. I had the absolute worst speaking docs, and due to their bad dictations, I had to send reports to QC, I mean I thought we should not ASSUME what they were saying. 19 years as an MT and of course when I have decent dictators I can speed through reports!!! But OH MY GOSH!!! It was just a set up!!
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