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so wait - what the

Posted: Apr 08, 2015

wasn't our quality supposed to be 99.5% ?? now they want it to be 99.65% ??

oh.my.god. what was i just saying about setting us up to fail?

i'll tell ya what MModal. i'll see if i can meet YOUR expectations as i'm sure you'll be meeting MY expectations of a liveable wage. you get what you pay for. best you be managing those expectations of yours.

Yeah - and dont bother to reply

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it goes to an unmonitored mailbox. Any questions, ask your HDSM lololololol, infinity

And the HDSM - MT

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Has a selectively monitored mailbox...lol

100% Accuracy - chillywinter

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Just make the metrics 100% accuracy and get over it. This is ridiculous at best...0.25 dinged for a "were" instead of a "was", 0.25 for a missed comma...blah, blah, blah. The majority of these "errors" amount to subjective interpretation and NOT objective words. I even got dinged in an audit where the auditor took away words the dictator said because (in their mind), the sentence "didn't make sense." This is infuriating...I would agree applying some sort of rules to someone just starting out in the field and needing or wanting some kind of (constructive) feedback, but for those of us with years and years of experience, it is just humiliating to have someone watching over your work to try to "catch you" in a mistake. I would always want to know if I made a critical error, but this nitpicking is ridiculous. What do you get if you are lucky enough to maintain your "99.65%" accuracy rate...oh yeah, not a raise...just the ability to keep your job!

I was dinged or should I say WERE dinged - mom2huskies

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That one error almost caused me to fail. One more minor error and I would have failed. It is like they want us to fail. Why not just make it 100%.

"just the ability to keep your job" - mtti

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This means a lot to me. The more we demand raises in pay, the more likely the work will all go overseas.

Of course, I wouldn't... - chillywinter

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want anyone to lose their job...but should someone lose their job (or be put on performance management) because they consistently come in at 99.60%??? Most of us have not only not had a pay raise for years, but have seen our pay get lower and lower. Positive reinforcement works, but threats never do...reminds me of a boss I once had who would always threaten us with "If you can't get the work done, I'll bring in people who can!" (Never did see those people show up!).

I like my min wage job - mtti

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I'd like to see them lower to 99 and 140, but I still want to try to hold onto my job. They could easily send everything somewhere else where the wage is lower.

wage may be lower but so is the quality - sm

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We are ridiculously high in an effort to balance their mess...98% is a factory standard, not a clerical standard, this is freaking ridiculous. Cannot wait to be out of here.

oh, puhleeeeeeze - that has nothing to do

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with the fact that they are sending work overseas to line their pockets. They would put their mothers out on the street to save a buck. Ooh, let's tiptoe around them and maybe we can keep our minimum wage jobs!!

so sad and - so true

[ In Reply To ..]
raise the bar, lower the reward, is MModal's moto. after writing my supervisor to find out that this is indeed a new individual expectation, NOT just a company overall one, she ended by asking if i had any concerns or questions. i did respond with what we say here pretty much, that raising the bar and lowering the reward does nothing for morale, and that i guess our 'prize' is having a job. what a sh*t hole this place is.

Mtti - how does it feel

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to be beat into submission?

i think we all - know the

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answer to that. it feels like crap.

beat into submission - mtti

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I know very well what it feels like to be beaten down, but I've always liked this job, as frustrating as it can get. I also like MM.

How can you say that? - Anon

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I have been hearing that for years now, all of our work will be shipped overseas. Well, why hasn't it been? I'm still working, ostensibly you're still working. I know overseas gets the easy stuff and we get the crap, but don't you think if it could have been sent, it would have been done so by now? What would they be waiting for?

As if us demanding more pay will send more jobs overseas, that's just not true. They are all about the money. If they could send it all, they would have by now. Why shouldn't we demand more money? The more impossible, unachievable demands they make on us, the more of us are going to quit, then what are they going to do? More MOT to make up for all of those who have left? We can only tolerate so much.

overseas - mtti

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I think they are moving work overseas gradually. I hope they keep some here.

100% accuracy - phatty

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Exactly. I mean do we get a raise with this grief?!?

This is the company's overall quality average, not - the required 99.5

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The numbers they sent out are what they use as "selling points" to customers.

nope - its not

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just wrote my HDSM and asked and was told.

Your HDSM probably cannot comprehend what - "average" means then.

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I confirmed with my mgr that those are company's overall metrics, not individual required metrics.

thats interesting - or not

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my question to my manager was "Regarding this company email we got, does this mean on an individual basis we are now required to be 99.65% accurate, as opposed to the previous 99.5%?" and her response was "that is correct". so i guess we will just see when we get our audits.

I agree. Your HDSM is interpreting that email - incorrectly. It lists 2014 metric

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"average" as 99.67 and we know OUR metric was 99.5. It lists the average quality so far this year at 99.69. This is above the average target of 99.65 for 2015. These are all company quality metric "goals." It looks like comprehension is not a "metric" required for an HDSM position. Go figure.

And yet, told clients are complaining. - dnr

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Complaining about the minor errors. 20-plus percent of the documents have minor errors.

QAM now sending out samples of errors along with the quality reports. Most errors look like editing fatigue errors.

Yep, you missed a comma & the client complained!! - Give me a break. NM

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