A community of 30,000 US Transcriptionist serving Medical Transcription Industry
When you overstaff accounts, you instill a sense of fear in your workers. Fear that they will not make enough money to eat/pay their rent/afford the finer things in life...like toilet paper and toothpaste. When this happens, your workers rush to finish reports. When they rush, they make mistakes. When they make mistakes, your clients lose faith in your company. Your workers also lose any loyalty they may have had to your company. This is a lose-lose situation. Hire a staffing analyst or twelve and figure out how many workers you actually need. While you're at it, STOP POSTING HELP WANTED ADS ON EVERY MT SITE ON THE INTERNET. You do not need more workers, you simply need to give the ones you have enough work to survive, so that your employee turnover isn't so high. You're wasting money by hiring and training personnel only to have them run for the hills when they realize there is not enough work to earn a living wage. How on earth can this company afford to buy other companies for 300-million dollars and cannot afford to hire personnel to accurately figure out staffing is beyond me. Show the workers you still have that your company is worth their efforts. Either that or switch the whole deal to VR right now and let India edit it all, since that's where you seem to be headed anyway.