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My vent for the week and, of course, it's about FIESA. - wannie


Posted: Jan 30, 2015

Last night I was at 100% and about 4% of work post audited (which is twice as much as THEY said would be checked). Get up this morning and now I'm at 99.81% and at 5.5% of work post audited. Nuance just had to check more work to get me below 100%. It's so obvious that that is what happens. They must think we are not very intelligent if they think we can't see what's happening.

The percentage is reports, not lines - sm

[ In Reply To ..]
Yes, I had the same complaint a few weeks ago, but my TSM said the QA percentage is based off number of reports, not actual lines.

I do feel your pain, though. They only post-audited 3 reports for me so far this week. That means they can still audit 2 more to make 2%... still at 100% as of now, but waiting for the other shoe to drop any minute now.

It is not reports!!!! - anon

[ In Reply To ..]
It is not the % of reports. It is the percentage of lines, you can see it on the policy (handbook I think), I have seen it. Each client has a different percentage of reports they need quality reports on, based on their own policies. If you happen to work on a client you wants 10% of all transcribed lines quality checked, your going to get more reports QA'd.

Once and for all, it is lines!!!!!!

I know it's by lines and not reports. Nuance made the "rule" - wannie

[ In Reply To ..]
that 1% to 2% of reports would be audited for QA score. If that's not the case, then they should have stated the percentage would be based on customer requirements. Nuance made the statement, now they need to stick by it. IF, and that's a big if, it's based on customer requirements, then the percentage I get checked changes from week to week with the same customer because about 95% to 99% of my work comes from the same customer every week. Okay, maybe I'm done now.


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