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While I'm at it, I need to vent. Received an email yesterday with a "snapshot" of my QA for the past 6 months. Just numbers. 3 months passed, 3 months didn't. All 6 still average over the 9.5 requirement. I looked back and the last time I actually received any QA feedback was back in May 2013 at 100%. Have heard nothing since that time! Now all of a sudden this! No way to look up past reports for failed audit, nothing. "Let me know how I can help you starting now." Are you kidding? There are so many different accounts and CPs. Doctors are doing less and less and we are having to do more and more in ADT. There was a time I had several accounts, but at least the CP was the same. I rarely get reports from those facilities. Each report has a different CP, doctor, specialty. Line count is low too. What a stupid question! Only a matter of time! Vent over, lol. Feel better.